Jania O.

Jania O. is an accomplished Administrative & Operations Professional based in Atlanta, GA, with extensive experience in efficiently managing customer communications and administrative workflows. Having served in roles such as Operations Coordinator at NFC Amenity Management, Assistant Manager at Snob Life Hair Salon, and Administrative Assistant at The Loft Athletic Club, she has honed her capability to handle high-volume inquiries and maintain a high standard of customer service. Jania excels in maintaining accurate records, processing documentation, and ensuring compliance with company procedures. She is adept in utilizing tools like Microsoft Excel, Microsoft Word, and CRM systems for data entry and record management. Her strong skills in document review and processing and high-volume call handling are complemented by a solid background in accuracy and verification and process improvement, making her a valuable asset to any fast-paced, operations-focused environment.