Janice B.
Senior Customer Service & Technical Support Specialist
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About
Janice B. is an experienced professional with over 15 years in the electronics and BPO industries, excelling in roles requiring exceptional customer service, technical support, and quality assurance. She has a successful track record in handling customer inquiries, resolving technical issues, and ensuring high-quality outputs with meticulous attention to detail. Janice has served as a Customer Advisor at iQor, where she managed rebate submissions, validated claims, and handled escalation cases. At Concentrix, she addressed payroll and bookkeeping inquiries and resolved fraud-related concerns, while at VXI Global Solutions she provided sales and technical support in the telecommunications sector. Her technical prowess was further honed at TCL Online, offering support for troubleshooting and administrative operations. As a Quality Assurance Inspector at Asurion, she conducted inspections to maintain product standards. Additionally, she holds a diploma in Computer Hardware and a HIPAA Certification, underscoring her commitment to professional growth and industry compliance.
Experience
Customer Advisor /Tier2 (TELCO/Rebate department)
iQor · 2025 — 2026Provided support to customers with rebate submissions, tracking their progress, and updating statuses. Reviewed rebate claims to ensure accuracy and eligibility, while processing corrections to maintain documentation compliance. Managed escalated cases that demanded thorough resolution and communicated about missing requirements, delays, and decisions on claims.Customer Service Advisor (Financial/Payroll Specialist)
Concentrix · 2022 — 2024Offered customer service through calls and live chat for payroll and bookkeeping inquiries. Resolved account-related issues and addressed customer complaints. Assisted in sales support while engaging in basic upselling, ensuring thorough documentation of customer interactions.Customer Service Advisor (Financial under Fraud Department)
Concentrix · 2022 — 2022Managed inbound and outbound calls regarding financial transactions and fraud issues. Investigated customer concerns related to fraud while ensuring adherence to security and verification procedures.Customer Service Representative (TELCO/ Mobility Sales and Services)
VXI Global Solutions · 2021 — 2022Delivered sales support and customer service in the mobility sector. Assisted customers with inquiries about products, facilitated service activations, and provided troubleshooting assistance. Engaged in upselling and cold sales initiatives.Technical Support Representative (Inhouse/ AU account)
TCL Online · 2019 — 2021Provided technical support to customers through phone and email channels. Assisted in troubleshooting issues with products and services, while also completing administrative tasks to aid daily operations.Technical Support Representative (Seasonal Account)
Convergys · 2019 — 2019Supported customers in the installation and troubleshooting of CCTV systems. Guided users through the installation process and assisted with basic technical configurations.Quality Assurance Inspector (Operation Support / Support Engineering Group)
Asurion · 2012 — 2019Conducted visual and functional inspections of electronic products. Executed data entry and process audits to verify quality compliance and identified defects to ensure adherence to required standards.Quality Control Inspector (Final and Visual Inspection)
ManpowerGroup · 2010 — 2012Performed product inspections and quality verification tasks. Maintained data entry accuracy and ensured up-to-date production records.Production Operator (Machine Operator)
Panasonic · 2009 — 2010Operated testing machines to assess product functionality. Ensured that products complied with established quality and performance standards.Quality Inspector
Lumar Pharmaceutical · 2003 — 2004Conducted visual inspections and quality checks in both printing and laboratory environments. Managed tasks related to labeling, inventory tracking, and product monitoring.
Skills & Expertise
Education
- Diploma in Computer HardwareSan Francisco Institute of Science and Technology · — — 2010