Janice M.
Mid-Level E-commerce Customer Service Specialist
Open to offersNew to PlatformAbout
Janice M. is an administrative professional with extensive experience across the e-commerce, retail, and business process outsourcing industries. In her current role as a Customer Service representative at Eperformax, she manages complex inquiries, assists in training staff, and collaborates to enhance service delivery. Previously, she supported international e-commerce operations as a Virtual Assistant, handling order processing, tracking, and price management for suppliers like Walmart and Costco. Her experience includes report preparation and managing product listings. Janice also served in retail management for brands such as Pottery Barn Kids and Mango, overseeing sales teams, coordinating merchandising, and supervising financial operations. With a Bachelor of Science in Industrial Engineering, she integrates strong data management and process optimization skills in every role.
Experience
Customer Service
Eperformax · 2022 — PresentManaged customer inquiries by answering calls and providing precise, satisfactory responses to queries and concerns. Worked to de-escalate difficult situations with dissatisfied customers through patient assistance. Informed clients about new products, services, and policies. Guided customers through troubleshooting and navigation of the company site while reviewing accounts for billing and shipping updates.ESL Teacher
51 Talk · 2019 — 2020Structured coursework and prepared learning materials for students. Evaluated student progress and compiled assessment reports, in accordance with national and regional policies for teaching English as a second language.Virtual Assistant
CG TRADE · 2017 — 2018Facilitated manual order placements with suppliers, including Walmart, Costco, and Overstock, while addressing order issues and making necessary adjustments. Monitored orders, managed pricing changes, and prepared various reports related to profits and order statuses.Virtual Assistant (Part time)
OVENTE · 2017 — 2017Performed basic photo editing using Photoshop and uploaded the edited images to WordPress. Created descriptions and provided loading information while sourcing items from Alibaba and conducting cost analysis.Admin
POTTERY BARN KIDS – AL SHAYA · 2012 — 2017Managed invoice processing and miscellaneous payments while responding to inquiries from various stores and departments. Assisted in developing and administering departmental programs, prepared reports, and ensured database updates for tracking systems. Helped train staff and conducted cash reconciliations, alongside other office administrative duties.Department Supervisor
HOMECENTRE – Mall of the Emirates Showroom · 2010 — 2012Oversaw customer segments to retain and develop profitable customers while managing a sales team to meet budgeted revenue targets. Ensured proper pricing, barcoding, and visual merchandising of products in the section, while maintaining high standards of customer service and housekeeping.Store Manager
MANGO · 2008 — 2010Directed selling operations by planning, coordinating, controlling, and supervising staff in the department. Monitored merchandise pricing, displayed products effectively, and maintained customer relations by resolving complaints and implementing safety measures.Assistant Salon Manager
DAVID SALOON · 2007 — 2008Ensured adequate inventory and optimal conditions of stock while guiding staff to enhance service quality. Implemented new systems to improve operations and monitored daily quotas in coordination with the Showroom Manager.Material Planner
METRO WEAR INCORPORATED · 2005 — 2007Coordinated planning activities to ensure timely material arrivals for customer requirements while overseeing production management. Monitored inventory status and organized each account's scheduling.Process Engineer
Metro Wear Incorporated · 2004 — 2005Assisted in the planning and organization of production activities while analyzing efficiency and output within the production area. Motivated employees to meet departmental goals.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringUniversity of San Carlos · 1997 — 2003
- High SchoolUniversity of San Jose – Recoletos · 1993 — 1997
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