JANICE D.
Junior Insurance Documentation Specialist
Open to offersNew to PlatformPortfolios
About
Janice B. is an experienced Documentation Specialist/Team Lead with over seven years’ background in insurance, finance, healthcare, and business services. At Diversify ISS BGC Inc., she led teams in processing insurance and small business policy documentation, handling policy change reviews, billing adjustments, and compliance verification, and supporting operational decision-making with detailed reporting. In healthcare support, she is a Certified Medical Virtual Assistant trained in medical billing and coding, electronic health records (EHR), HIPAA compliance, and appointment scheduling. Janice has worked in customer service and financial collections at CBE Companies and Alorica Phils., and provided technical support at Sitel Philippines. She is skilled in Salesforce CRM, Microsoft Office, and Google Workspace, consistently ensuring accurate documentation and streamlined business operations across multiple industries.
Experience
Document Specialist/ Team Lead
Diversify ISS BGC Inc. · 2019 — 2026Led a team in reviewing and processing insurance and business policy documentation while ensuring compliance with company standards. Reviewed policy changes and examined documentation for adherence to regulatory guidelines. Analyzed payments, billing adjustments, and policy updates to identify discrepancies. Coordinated with collections and billing departments to resolve issues related to payments and documentation. Maintained accurate records of documentation and prepared reports to support operational decision-making. Verified policy details and ensured proper recording of all documentation in internal systems. Assisted in onboarding and training new team members for a smooth integration.FIRST PARTY COLLECTIONS / FINANCIAL (CUSTOMER SERVICE REPRESENTATIVE)
CBE Companies · 2019 — 2019Managed customer accounts within the first-party collections sector while ensuring compliance with company policies and financial regulations. Communicated effectively with clients to resolve payment issues and negotiate arrangements. Documented all interactions, payment updates, and accounted for information within internal systems, maintaining accurate records for reporting and audit processes.CUSTOMER SUPPORT REPRESENTATIVE
Alorica Phils. · 2018 — 2018Provided assistance to customers regarding inquiries, concerns about products and services, and issue resolution to maintain high satisfaction levels. Documented customer interactions and escalated complex issues to the appropriate departments.TECHNICAL SUPPORT REPRESENTATIVE
Sitel Philippines · 2016 — 2017Delivered technical support to users facing hardware and software issues while performing basic troubleshooting. Guided customers through step-by-step instructions for problem resolution and documented all support cases for future reference.BILLER / BACK OFFICE
International Data Conversion Solutions (IDCS) · 2015 — 2016Handled billing transactions, verified invoices, and addressed discrepancies in payments and undercharges while keeping billing records updated. Coordinated with internal teams to ensure accuracy and efficiency in billing operations.
Skills & Expertise
Education
- Computer SecretarialDe Mazenod Skills Training Center · 2000 — 2002
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