Janice N.
E-commerce Operations Administrator/Customer Support
Open to offersNew to PlatformAbout
Janice N. is a seasoned Operations and Administrative Professional with over 15 years of experience in industries such as logistics and publishing. Based in Opol, Misamis Oriental, Philippines, she has demonstrated her capacity to streamline operations, manage logistics coordination, and provide exceptional customer service. Her role as Operations Supervisor at Fast Logistics Corporation involved supervising logistics and operational activities, coordinating order fulfillment, and improving efficiency through process optimization. At Phoenix Publishing House, she effectively managed branch operations and administrative functions, processing supplier payments and overseeing inventory management. She also contributed to customer satisfaction and efficient order processing in her role as a Customer Service Staff at SIBS Publishing House. With strong skills in Inventory Management, Order Fulfillment, Logistics Coordination, and CRM Systems, Janice is eager to leverage her expertise in an E-commerce Operations Virtual Assistant or E-commerce Admin role. Her technical proficiency includes mastery of Microsoft Excel, Google Sheets, and various CRM and inventory management systems. In addition to her solid professional experience, she has undergone training in Amazon product sourcing and Shopify store management to enhance her e-commerce operations expertise.
Why hire me
Employers should hire me because I bring a strong combination of experience, reliability, and a genuine commitment to helping customers. I have over 15 years of experience in logistics, operations, customer service, and administrative support, which has taught me how to communicate effectively, solve problems, manage multiple priorities, and stay calm under pressure. I’m also a fast learner and adaptable to new systems and processes. I may not know everything on day one, but I’m willing to learn, ask the right questions, and continuously improve. Most importantly, I take ownership of my work. I understand that good customer support is not just about answering questions—it’s about making customers feel heard, resolving their concerns efficiently, and creating a positive experience. I believe my experience, work ethic, and customer-focused mindset would make me a valuable addition to the team.
Experience
Operations Supervisor
Fast Logistics Corporation · 2025 — 2025Oversaw daily logistics and operational tasks, including shipping, receiving, and distribution. Ensured effective coordination of order fulfillment for timely deliveries. Monitored inventory movements and warehouse functions while collaborating with vendors and internal teams to enhance efficiency. Developed and implemented operational procedures in line with company standards, and prepared reports analyzing workflow performance. Provided supervision and training for logistics personnel.Inbound & Outbound Customer Service Representative
Six Eleven Global Services · 2025 — PresentProvided assistance to customers through both inbound and outbound communications. Addressed customer concerns and account inquiries while documenting interactions accurately. Maintained a high standard of service quality, meeting productivity goals effectively.Officer-in-Charge
Phoenix Publishing House · 2016 — 2024Directed daily branch operations across Mindanao, managing support functions such as administrative, marketing, and accounting. Handled supplier payments and payroll documentation while ensuring the management of office records and operational documents. Interacted with suppliers, internal departments, and external stakeholders, overseeing budgeting and financial operations at the branch. Implemented procedures to enhance administrative workflows and managed inventory and procurement activities.Sales and Marketing Assistant
Phoenix Publishing House · 2014 — 2016Coordinated customer orders from initiation to delivery, aiding in inventory planning and route scheduling. Maintained accurate customer records and sales documentation, collaborating closely with operations and logistics teams to ensure timely deliveries. Supported customer relationship management activities and contributed to sales reporting efforts.Customer Service Staff
SIBS Publishing House · 2007 — 2009Processed customer purchase orders with accuracy and efficiency, coordinating with accounting for account verification. Worked alongside warehouse staff to guarantee timely fulfillment of orders while maintaining customer profiles and order records. Compiled weekly sales and inventory reports and resolved customer inquiries to ensure high satisfaction levels.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Computer ApplicationsLa Salle University
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