Janice D.
Mid-Level Executive Assistant
Open to offersNew to PlatformAbout
Janice O. is an experienced Executive Assistant and Virtual Assistant with a proven track record in administrative support, operations management, and client-facing roles across the events, coaching, virtual assistance, food service, and banking industries. At Wealthy Consultant Company, she manages executive calendars, coordinates live and virtual events, handles client communications, and oversees billing using QuickBooks. With The Sales Mentor, Janice excelled in inbox management and workflow organization using ClickUp, optimizing productivity in a virtual operations setting. In the food industry with Samel Enterprise, she administered payroll, maintained HR records, supported recruitment, and ensured accurate financial tracking. Her background in the banking sector at Capital One and HSBC includes customer support, team coordination, KPI tracking, and training new hires, demonstrating expertise in calendar management and bookkeeping.
Experience
HR Admin / Payroll Personnel / Bookkeeper
Samel Enterprise · 2018 — 2024Handled end-to-end payroll processing, ensuring accurate and timely salary distribution. Maintained employee records, attendance, and necessary HR documentation while providing recruitment support, onboarding, and employee coordination. Processed invoices, tracked expenses, and preserved financial records through QuickBooks, monitored cash flow, and prepared basic financial reports to maintain accurate bookkeeping.Executive Assistant
Wealthy Consultant Company · 2023 — PresentOversaw the management and optimization of executive calendars, coordinating meetings, events, and appointments. Handled logistics for both live and virtual events to ensure smooth execution and communicated event details, contracts, and NDAs to clients promptly. Monitored billing processes, utilized QuickBooks for invoice management, followed up on payments, and maintained precise financial records.Virtual Assistant
The Sales Mentor · 2021 — 2023Took charge of managing client inboxes, ensuring timely and professional communication. Employed ClickUp for organizing tasks and workflows, which enhanced team productivity. Managed billing, processed invoices using QuickBooks, followed up on payments, and maintained accurate financial tracking while assisting in daily administrative tasks to support business operations.Customer Support Associate / SME (Coordinator) / Unit Manager
Capital One Philippine Support Services Corp. · 2014 — 2018Delivered customer support by addressing inquiries related to accounts, transactions, and banking services. Efficiently resolved customer concerns while maintaining high satisfaction levels and compliance standards. Served as Subject Matter Expert (SME) to assist team members with complex cases, coordinated team operations, tracked performance, and ensured compliance with company policies. Contributed to training and mentoring new hires to enhance team productivity.Customer Support Associate
HSBC Electronic Data Processing Philippines / Capital One (Transition) · 2009 — 2014Addressed customer inquiries regarding banking services, account issues, and transactions while ensuring accurate documentation and adherence to banking policies. Maintained high customer service standards and resolved concerns in a timely manner, collaborating with team members to boost service efficiency and enhance customer satisfaction.Customer Service Associate / Sales Associate
Stream Global Solutions (formerly E-Telecare) · 2007 — 2009Provided assistance to customers with product inquiries and service concerns. Supported sales initiatives and promoted services to clients while striving to maintain customer satisfaction through effective communication.
Skills & Expertise
Education
- Bachelor of Science in Computer Engineering TechnologyRizal Technological University · — — 2007
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