Janielle M.
Mid-Level Audit and Compliance Officer
Open to offersNew to PlatformAbout
Janielle May T. is an experienced Executive Assistant / Document Control professional with a broad background across education, insurance, customer service, health and wellness, and IT support sectors. At SupportZebra, she maintained document integrity, facilitated secure access, and upheld regulatory compliance in her roles as Document Control Custodian and Audit and Compliance Officer. As OIC-Supervisor at KRUNCH Health and Wellness Solutions, she oversaw meal planning operations and streamlined grocery processes. Janielle May contributed to business process improvement and compliance programs at Ripple Kids Educational Services in the education domain and supported the CEO at Workplace Marketing Insurance Advisors, where she also managed eCommerce brand support and marketing content. Proficient in data analytics, project management, and business process improvement, she has hands-on experience with digital platforms such as Shopify and workplace CRMs, and possesses certifications including PCI DSS and ISO 27001.
Experience
Document Control Custodian / Audit and Compliance Officer
SupportZebra · 2023 — 2025Ensured accurate documentation by managing revisions, controlling versions, and archiving inactive records in accordance with established protocols. Implemented access controls for documents and facilitated retrieval for authorized personnel while maintaining information security.Customer Service Representative
Ever-Pretty Garment, Inc. · 2024 — 2025Developed strong communication skills through active listening and problem-solving in customer interactions. Utilized various channels, such as phone and email, to provide support and address customer inquiries.Operations Staff / Scheduling Head
Ripple Kids Educational Services, Inc. · 2021 — 2023Created efficient staff schedules by analyzing needs and workloads, ensuring compliance with labor regulations. Managed operational resources to facilitate smooth project completion and maintained effective communication across teams.OIC - Supervisor
KRUNCH Health and Wellness Solutions, Inc. · 2019 — 2019Developed balanced meal plans reflecting dietary requirements and preferences. Streamlined grocery shopping by generating shopping lists and delegated meal preparation tasks for efficient operation.Project Data Analyst
Ateneo de Cagayan University: Registrar’s Office · 2017 — 2019Managed the digitization of school data by overseeing scanning processes and ensuring data accuracy. Analyzed educational data to identify trends and present findings in actionable reports for academic decision-making.Student Assistant
Capitol University; IT Department · 2015 — 2017Provided technical support to faculty, staff, and students by troubleshooting software and hardware issues. Assisted in data management tasks such as data entry and organization, contributing to research projects.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education, Major in English (Shiftee)Capitol University · 2015 — 2017
- Bachelor of Science in Civil EngineeringUniversity of Science and Technology of the Southern Philippines. · 2012 — 2015
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