Janila G.

Janila G. is an accomplished Customer Service Professional with over four years of experience across the food delivery, cleaning services, telecommunications, and fast food industries. At Homeaglow U.S., she managed inbound, outbound, and chat support, coordinated cleaning service appointments, processed bookings, cancellations, refunds, and addressed billing inquiries in accordance with policy. During her tenure at Task Us for Doordash, she resolved customer concerns including missing or incorrect orders, delivery issues, and food quality inquiries, using CRM platforms (HubSpot, Zendesk) and VoIP systems (Avaya, Skype, RingCentral). As a Sales Representative for Startek Inc, Janila handled product upselling, technical device troubleshooting, win-back calls, and fraud-related concerns within the telecommunications sector. Her background also includes POS order management, customer assistance, and inventory tasks at McDonald's, further enriching her skill set in order processing and problem-solving to enhance customer experiences.