Janina G.
Senior Short-Term Rental Operations Specialist
Open to offersNew to PlatformAbout
Janina R. is an experienced professional specializing in customer service, property management, and sales support, with a decade of expertise primarily in the short-term rental and travel industries. As a Short-Term Rental Virtual Assistant with Rocketstay and Lokalstays, she managed and optimized listings on Airbnb, Booking.com, VRBO, and Expedia, boosting visibility and bookings while coordinating cleaning, maintenance, and guest communications to ensure seamless operations. Janina expertly handled booking calendars, dynamic pricing, and review management, leveraging PMS tools to maximize occupancy and revenue. Her background also includes roles in account management and sales support at iSupport Worldwide, Telus International, and Convergys, where she provided customer service, CRM administration in Salesforce, and logistics coordination. She holds a Bachelor of Science in Nursing from the Metropolitan Medical Center College of Arts, Science and Technology.
Experience
Short-Term Rental Virtual Assistant
Rocketstay · 2022 — 2025Manage and enhance property listings on Airbnb, Booking.com, VRBO, and other platforms to improve visibility and booking rates. Facilitate guest communications including inquiries, confirmations, and issue resolutions to provide a 5-star guest experience. Oversee coordination with cleaners and maintenance staff for daily operations. Maintain booking calendars to avoid double bookings and manage pricing adjustments via PMS tools. Handle review management and resolve platform-related issues with OTA support teams. Monitor guest feedback and property performance, preparing detailed reports for property owners. Improve operational efficiency through automated messaging systems and assist with administrative responsibilities.Listing and Communications Agent (Short-Term Rental Properties)
LOkalstays · 2021 — 2022Develop, update, and refine property listings on platforms such as Airbnb, Booking.com, VRBO, and Expedia. Professional management of guest communications throughout their stay phases. Oversee logistical processes for check-ins and check-outs, as well as schedules for cleaning and maintenance. Monitor booking calendars and pricing strategies to optimize occupancy rates. Address guest feedback proactively to maintain high satisfaction scores while ensuring compliance with platform guidelines and local regulations.Support Ambassador
TDCX Philippines · 2018 — PresentReceive and respond to inquiries through various channels including calls, email, and chat. Clarify complaints to resolve user issues effectively, while providing friendly service within the travel sector. Consistently achieve and uphold client KPIs.Associate Account Manager
iSupport Worldwide · 2016 — 2016Establish and oversee customer accounts within CRM systems. Assist Sales Directors in preparing presentations, business reports, and conducting data analysis, while managing purchase orders and vendor compliance.Retail Support Specialist
iSupport Worldwide · 2015 — 2016Process and audit purchase orders, verify inventory levels, and maintain order tracking logs. Work collaboratively with sales, logistics, and planning teams to address supply chain challenges.Sales Support Associate
Telus International Philippines · 2012 — 2015Provided comprehensive support to the internal sales team managing medium to complex business accounts. Delivered customer service and administrative assistance utilizing Salesforce CRM.Senior Customer Service Associate
Convergys Services Phils (now Concentrix) · 2009 — 2011Addressed inquiries from healthcare providers regarding claims and policy information, ensuring accurate and timely responses in adherence to policy provisions.
Skills & Expertise
Education
- Bachelor of Science in NursingMetropolitan Medical Center College of Arts, Science and Technology
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