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Janine Z. — Mid-Level Ecommerce and Shopify Operations Specialist from Philippines

Janine Z.

Mid-Level Ecommerce and Shopify Operations Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Janine Z. is a seasoned Ecommerce Bookkeeping & Shopify Operations Specialist based in Cagayan de Oro, Philippines. With over 4 years of experience, she adeptly manages ecommerce operations, specializing in accounting, financial record management, and Shopify virtual assistance. Her expertise in handling invoices, payment tracking, and refunds is augmented by her proficiency in QuickBooks Online, Xero, and Excel. As a freelance virtual assistant, Janine supports Shopify order management, customer inquiries, and order fulfillment. Her prior roles include processing loan applications, overseeing financial documentation at Granduke Financing Corp., managing accounts receivable, and coordinating inventory billing issues at Beehive Distribution. Janine holds a Bachelor of Business Administration from Phinma-Cagayan De Oro College, complemented by certifications in QuickBooks and Xero, underscoring her capability in financial compliance and record management. Her strategic skills in ecommerce are aimed at ensuring accuracy and efficiency in all operations.

Experience

  • Ecommerce Virtual Assistant

    Freelance · 2026 — Present
    Managed order support for Shopify, handling tracking updates, shipping inquiries, and delivery status communication. Addressed customer service inquiries through email and messaging platforms, focusing on orders, refunds, and product issues. Monitored daily Shopify orders and coordinated fulfillment updates while processing refund requests and ensuring proper documentation.
  • Accounting Office Staff

    Granduke Financing Corp. · 2023 — 2023
    Processed loan applications by verifying client financial records for approval. Updated accounting files and maintained client account records and financial documentation. Coordinated follow-ups with clients regarding payments and account updates while ensuring financial compliance and accurate record keeping.
  • Finance Officer

    Beehive Distribution · 2020 — 2020
    Tracked customer payments and outstanding balances in accounts receivable. Recorded invoices and daily transactions using Excel and Google Sheets while updating payment records. Managed documentation related to bad order transactions and supported timely payment collection through client follow-ups.
  • Account Officer

    Lifebank Microfinance Foundation · 2019 — 2019
    Handled client loan payments and updated account balances in daily operations. Assisted clients with inquiries, loan documentation, and payment issues. Verified client information and maintained accurate financial records to support branch operations.

Skills & Expertise

Education

  • Bachelor of Business Administration, Major in Marketing
    Phinma-Cagayan De Oro College · 2014 — 2018

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