janine A.

Janine A. is an experienced Customer Service Representative and Quality Assurance Specialist based in Bacolod City, Negros Occidental. With a Bachelor of Science degree in Accountancy from Colegio De San Agustin - Bacolod and a background in Accounting and Business Management from La Consolacion College - Isabela, she has effectively merged her academic background with professional experience. At Panasiatic Call Centers Inc., Janine managed and processed customer inquiries, ensuring timely and clear communication, which greatly enhanced the overall service delivery. Her role as a Quality Assurance Specialist involved conducting data analysis to identify trends affecting operational performance, and working with various departments to maintain compliance with quality standards. Fluent in English and Tagalog, she also excelled at Chatstars.co, where her strategic engagement increased creator earnings by 12%. Janine is proficient in Microsoft Office suite, including Word, Excel, and PowerPoint, and is well-versed in problem-solving, negotiation, and time management, ensuring a superior customer experience in every role she undertakes.