Janna R.

I am a Licensed Registered Nurse with experience in administrative support, virtual assistance, medical documentation, data entry, appointment scheduling, and records management. In my Medical Virtual Assistant role, I managed patient documentation using TherapyNotes EHR, updated CRM records, conducted online research, organized digital records, coordinated with community resources, and prepared daily reports. As an Appointment Setter, I scheduled appointments through Calendly, maintained accurate records in IMPACT CRM, and tracked productivity using Zapier. My clinical nursing background strengthened my attention to detail, documentation accuracy, confidentiality, and ability to work in fast paced environments. I am highly organized, a quick learner, and committed to delivering accurate, high quality work while adapting to new tools and processes.

• DIALYSIS NURSE

  Nehrology Center of St. Alexian · 2024 — 2025
  Maintained accurate patient documentation, physician orders, and treatment records. Coordinated dialysis appointment schedules with patients and physicians. Reviewed physician instructions and updated treatment documentation. Organized patient records to ensure documentation accuracy and regulatory compliance. Collaborated with multidisciplinary healthcare teams regarding patient care.

• Medical Virtual Assistant

  Palliative Care · 2024 — 2025
  Managed Google Sheets databases containing patient information, task tracking, and community resource records. Conducted online research to identify updated community assistance programs based on patient location. Reviewed and organized Release of Information (ROI) forms, ensuring document completeness and accuracy. Updated patient documentation and communication records using TherapyNotes EHR. Coordinated with community organizations regarding transportation, food assistance, medical supplies, and support services. Performed outbound follow-ups to obtain missing information and confirm patient requirements. Conducted quality checks on medical documentation and organized digital patient records. Prepared daily shift reports and workflow summaries for supervisors via email.

• NICU Nurse

  Brokenshire Medical Center · 2024 — 2024
  Documented physician orders, nursing interventions, medications, and treatment updates. Organized patient charts, laboratory requests, imaging requests, and medical records. Assisted in scheduling diagnostic procedures through the hospital information system. Collaborated with healthcare teams while maintaining complete and accurate documentation. Ensured patient confidentiality and high documentation accuracy in a fast-paced clinical environment.

• Appointment Setter

  Life Insurance · 2024 — 2024
  Completed 100+ outbound calls daily using company approved scripts. Scheduled appointments using Calendly while coordinating agent availability. Updated customer records, communication history, and appointment status within IMPACT CRM. Generated daily productivity reports using Zapier. Maintained accurate lead documentation and ensured CRM records remained updated.

• Bachelor of Science in Nursing (BSN)

  Davao Doctors College, Inc. · 2019 — 2023