Jannah N.

Jannah S. is a seasoned Learning Specialist II with expertise in training and customer engagement, boasting a substantial record of success at Alorica Teleservices Inc. With three years of experience, she excels in areas such as curriculum design, learning facilitation, and client relations. She has effectively managed supervisor-level escalation calls, demonstrating superior problem-resolution skills. Her academic training in Secondary Education from the University of Rizal System - Angono Campus provides a robust foundation that supports her educational strategies. At Alorica, she delivered sales and soft-skills training, optimizing Customer Satisfaction (CSAT) and sales growth, and redesigned technical workshops to enhance operational efficiency through reduced Average Handle Time (AHT) and improved First-Call Resolution (FCR). Her leadership training initiatives have significantly bolstered management competencies across teams, and she consistently facilitates updates through Train-the-Trainer sessions to maintain high training standards and alignment on curriculum changes.