Jannie F.
Mid-Level Virtual Assistant and Customer Service Specialist
Open to offersNew to PlatformAbout
Jannie F. is an accomplished Virtual Assistant with a robust expertise in website management and customer service. In her role at Mahalo Consulting, Inc., she managed client websites using WIX, ensuring content accuracy and boosting search engine visibility through adept SEO. Jannie created engaging, industry-specific blog articles to drive organic traffic and crafted new website layouts tailored to brand needs, while leveraging AI tools like ChatGPT for content optimization. Her tenure at Xignex Digital Solutions saw her excel in administrative support, from processing invoices via QuickBooks to managing CRM systems for operational efficiency and customer relationship enhancement. Jannie has also served as a Customer Service Assistant, where she was instrumental in providing professional reception and email support across industries such as vehicle parts and telecommunications, ensuring superior customer satisfaction. She is recognized for her unwavering attention to detail and commitment to operational excellence across various business domains.
Experience
Freelance Virtual Assistant
Mahalo Consulting, Inc. · 2022 — 2026Oversaw website content and administration using WIX, ensuring content accuracy and SEO improvement. Crafted engaging, SEO-friendly blog articles to elevate clients' online presence. Developed new WIX websites, focusing on layout and content organization. Employed AI tools like ChatGPT for enhancing website and blog content. Collaborated with clients to align website content with business objectives.Virtual Assistant
Xignex Digital Solutions formerly Virtual BizNest · 2019 — 2022Processed invoices through QuickBooks to maintain precise financial records. Compiled and submitted grant documentation for a nonprofit, ensuring adherence to compliance requirements. Managed scheduling for applicant interviews in a frozen yogurt business while handling communication with candidates. Utilized CRM systems to update and maintain client information for effective operations. Conducted training and onboarding for new virtual assistants regarding administrative processes.Customer Care Associate
Continuum Global Solutions · 2019 — 2019Delivered chat support for customers of a telecommunications account, ensuring prompt assistance. Handled billing inquiries, payment issues, account updates, and service-related questions. Assisted customers with basic phone troubleshooting and documented interactions accurately.Subject Matter Expert
Tech Mahindra · 2019 — 2019Advanced to the role of Customer Service Supervisor, managing escalation calls and complex issues. Coordinated with logistics and internal departments to resolve delivery issues. Provided coaching to agents on call handling and resolution processes to uphold service quality.Customer Care Associate
Tech Mahindra · 2018 — 2019Supported customers in placing orders and addressing product inquiries for a retail account. Managed account-related requests professionally while ensuring high satisfaction levels. For a logistics account, assisted with tracking and handling delivery status inquiries, coordinating investigations for lost packages.Customer Service Assistant
Xignex Digital Solutions formerly Virtual BizNestActed as the main receptionist for a sign manufacturing company, responding to inbound calls and directing inquiries. Managed and documented inbound sales leads in ShopVOX for follow-up by the sales team. Provided email-based support for a vehicle parts business, addressing customer inquiries and assisting with orders.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishUniversity of Cebu – Main Campus · 2018 — 2018
- Humanities and Social SciencesUniversity of Cebu – Main Campus · 2016 — 2018
- Junior High SchoolRamon Duterte Memorial National High School · 2012 — 2016
- ElementaryRamon Duterte Memorial National High School · 2010 — 2012
- ElementaryWoodridge International School · 2006 — 2008
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