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Jannien Y. — Mid-Level IT Support Specialist from Philippines

Jannien Y.

Mid-Level IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Highly organized and results-driven Tech-Savvy Virtual Assistant with over 9 years of combined experience in Administrative Support, Customer Service, Technical Support, and IT Operations.


Skilled in helping businesses streamline daily operations through efficient administrative assistance, customer support, documentation management, scheduling, data entry, and technical troubleshooting. Experienced in supporting remote teams, managing Microsoft 365 environments, handling helpdesk operations, and providing excellent client service.


Combining strong organizational skills with technical expertise, I help business owners and teams stay productive, organized, and focused on growth while ensuring smooth day-to-day operations.


SERVICES OFFERED

• Virtual Assistance

• Administrative Support

• Executive Assistance

• Email Management

• Calendar Management

• Data Entry

• Customer Service

• Chat & Email Support

• Internet Research

• Documentation & Reporting

• Microsoft 365 Administration

• Technical Support

• Helpdesk Support

• Remote Desktop Assistance

• Operations Support

• Layouting

• Project Coordination

Experience

  • IT Specialist III / Helpdesk Support

    FGC+ · 2020 — 2026
    Provided technical support for onsite and remote employees. Troubleshot issues related to Microsoft 365, Windows, VPN, hardware, software, and networks. Managed user accounts, permissions, and workstation setups. Collaborated with internal departments and external stakeholders to address technical concerns. Maintained documentation, asset inventory, and compliance records. Supported remote work environments and ensured business continuity operations while delivering exceptional customer service.

  • Virtual Assistant / Customer Service Representative

    FGC+ · 2016 — 2020
    Handled customer inquiries via phone, email, and chat support. Assisted clients with account issues, service requests, and troubleshooting. Ensured accurate maintenance of customer records and documentation. Prepared operational reports while performing various administrative tasks. Coordinated with internal teams for efficient issue resolution, including scheduling, follow-ups, and client communications, consistently delivering high-quality service.

  • Layout Artist

    Tesoro's Printing Press · 2015 — 2016
    Designed marketing materials, such as banners, brochures, and print advertisements. Utilized Adobe Photoshop and Illustrator to develop client-approved designs. Collaborated with clients to understand design requirements and managed multiple projects while adhering to deadlines.

Skills & Expertise

Adobe Creative SuiteSolidWorksExcelVirtual Assistant

Education

  • Bachelor in Computer Science
    Christian Colleges of Southeast Asia · 2010 — 2014