Janoah S.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Janoah S. is an experienced customer service professional specializing in client support within the finance and telecommunications sectors. Currently serving as Sr. Representative, Customer Care at PayPal Holdings, Inc. since 2020, Janoah supports Venmo clients with both general and purchase inquiries via phone, email, and chat. Previously, at ARB Call Facilities/Service First, Janoah worked as a Loan Originator, focusing on loan processing for Inbox Loan and First Loan accounts. Earlier, while at Convergys/Concentrix Alabang 1, Janoah delivered billing and general inquiry support to DirecTV/AT&T customers and acted as a nesting coach. Janoah’s technical toolkit includes proficiency in Zendesk navigation, Spark, and MS Office products. With a B.A. in Communication – Multimedia Arts, Janoah brings tailored support to fast-paced business service environments.
Experience
Sr. Representative, Customer Care
PayPal Holdings, Inc. · 2020 — PresentHandles general and purchase support for the Venmo account through phone, email, and chat channels.Loan Originator
ARB Call Facilities/Service First · 2018 — 2020Provided loan services at a Tier 1 level for Inbox Loan and First Loan accounts.Customer Service Representative/Transition Coach
Convergys/Concentrix Alabang 1 · 2015 — 2018Addressed billing and general inquiries as a CSR and supported transition coaching responsibilities for the DirecTV/AT&T account.
Skills & Expertise
Education
- Bachelor of Arts: Communication – Multimedia ArtsInstitution not specified · 2011 — 2015
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