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Janu B. — Senior Operations Manager from Philippines

Janu B.

Senior Operations Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Janu B. is a seasoned professional specializing in Customer Service, Operations, and Virtual Assistance with over 14 years of experience. Having spent 7 years on the frontline of customer service and another 7 plus years in leadership positions, she has effectively led teams and optimized business operations. As a Virtual Assistant and Operations Manager, Janu has managed end-to-end operational processes, handled stakeholder and client engagement, and conducted Monthly Business Reviews. Her comprehensive background includes e-commerce support for fashion/jewelry and DTF businesses from 2023 to 2026 and a significant role at Foundever Phils. from 2012 to 2025. Proficient in tools such as Shopify, Help Scout, Gmail, and Slack, she excels in data-driven decision-making and performance coaching. Janu's expertise in workflow optimization and CSAT improvement is complemented by her skills in email, chat, and phone support, making her a valuable asset to companies aiming for operational efficiency and enhanced customer experiences.

Experience

  • E-commerce and General Virtual Assistant

    null · 2023 — 2026
    Provided support in an e-commerce and virtual assistant role, managing tasks related to communication, data entry, and lead generation.

  • Operations Manager

    Foundever Phils. (formerly Sitel Philippines) · 2022 — 2025
    Oversaw operations in a complex environment, focusing on optimizing processes and improving overall efficiency.

  • Coach / Team Leader

    Foundever Phils. (formerly Sitel Philippines) · 2017 — 2022
    Led and coached teams, ensuring high standards of customer service and developing team member performance.

  • Customer Service Representative & Subject Matter Expert (SME)

    Foundever Phils. (formerly Sitel Philippines) · 2012 — 2017
    Delivered customer support while serving as a Subject Matter Expert, providing guidance and troubleshooting expertise.

  • Technical & Customer Care Consultant

    Sutherland Global Services · 2010 — 2012
    Provided technical support and customer care, addressing client inquiries effectively and efficiently.

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