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Janvi S. — Mid-Level Administrative Support Specialist from India

Janvi S.

Mid-Level Administrative Support Specialist

India 3-6 years
Open to offersNew to Platform
Languages
English
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About

Janvi S. is a detail-oriented Senior Analyst with over 3 years of experience in administrative support, data entry, and process optimization across healthcare, e-commerce, and logistics industries. At HCL Tech, serving clients like Acadia Healthcare and Tenet Healthcare, Janvi managed support cases related to AWS, Azure, Exchange, SAP, and ServiceNow, resolving over 50 tickets weekly while ensuring compliance with SLAs and regulatory requirements. In prior roles at Amazon, Janvi provided data entry, process management, and reporting, training team members and driving a 12% reduction in workflow times. Her background includes handling logistics administration at Champion Supreme and extensive use of MS Office (Word, Excel) and technical troubleshooting tools. Janvi’s expertise in quality control, documentation, reporting, and stakeholder coordination has contributed to operational improvements and consistent delivery of accurate results.

Experience

  • SENIOR ANALYST

    HCL TECH - Client Company (Acadia Healthcare) · 2025 — Present
    Managed client issues related to AWS, Azure, and Exchange, handling over 50 support cases weekly. Provided root cause analysis and resolved tickets in compliance with SLA. Conducted software installation and troubleshooting, including printer applications. Administered user access for SAP and MS Office 365, and clear disk space in user accounts. Engaged in knowledge base management and reported on daily operations for process efficiency improvements.

  • SENIOR ANALYST

    HCL TECH - Client Company (Tenet Healthcare) · 2025 — 2025
    Oversaw the maintenance of service requests and incidents according to SLA. Performed printer installations and offered troubleshooting support for networking issues utilizing Avaya. Utilized Remote Desktop connections for system setup and worked with various tools including BOMA, SATX, and Athena.

  • SUBJECT MATTER EXPERT (SME)

    Amazon · 2023 — 2024
    Conducted root cause analysis for recurring issues and implemented process improvements. Provided training and guidance to over 15 team members on process updates and ensured compliance with operational standards through report preparation.

  • CUSTOMER SERVICE ASSOCIATE

    Amazon · 2022 — 2023
    Supported administrative processes by logging and validating large volumes of customer data daily. Ensured compliance and accuracy in case documentation and reporting while identifying process gaps to enhance workflows.

  • Logistics

    Champion Supreme · 2021 — 2022
    Performed data entry and maintained records while providing front-office administrative assistance. Supported clients with warranty and return-related issues and scheduled onsite services such as installations and servicing.

Skills & Expertise

Office and AdminQuality AssuranceLink Building SpecialistCustomer ServiceData Entry SpecialistQuality Monitoring

Education

  • Master of Commerce
    University of Lucknow · — — 2024
  • Bachelor of Commerce
    University of Lucknow · — — 2021

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