Janward D.

Executed quality assurance testing on software within the system. Engaged in regression testing while addressing testing issues. Identified and monitored software defects and inconsistencies. Developed automation scripts as necessary. Fostered collaboration with team members and provided documentation and support.

Crafted and executed functional, integration, and regression test cases for Oracle Utilities CCB and C2M modules, which included Billing, Payments, Metering, and Customer Management. Acquired experience within the utility industry through various CC&B modules such as Sales and Marketing, Meter Management, and Billing, among others. Developed automated regression suites for commonly used UI workflows and cloud sanity tests utilizing UTA and Selenium with Java. Conducted validation of web service interactions using SoapUI/Postman to assess service point and usage transactions. Analyzed client requirements to recommend suitable tools while preparing effort estimates based on requirement analysis. Performed backend database validation utilizing SQL queries across Oracle CCB tables, ensuring accuracy and integrity of data. Managed test defects using JIRA and collaborated with developers and functional teams for timely issue resolution.

Analyzed test requirements and derived scenarios to document test cases while collecting necessary test data for functional testing within the SFA and Cloud Migration projects. Created and updated the traceability matrix document and executed test batches, reporting any defects found. Conducted data-driven testing with valid and invalid inputs, including database testing to verify data integrity. Managed the tracking of defects and selected test cases for regression testing, while conducting sanity and regression testing on modified software builds. Engaged in team and customer communication, referring escalated issues to the next level of support. Employed Agile and Waterfall testing methodologies.

Executed test plans and scripts for the PeopleSoft CRM application on a Windows operating platform. Engaged in functional and regression testing and ensured alignment of test requirements with expected results in the test case documentation. Recorded encountered bugs using HP-ALM and validated database data through SQL queries.

Performed functional testing while validating data using SQL. Engaged in regression testing during integration phases utilizing a Windows-based application to create and validate data against SQL. Created prescriptions for the EPS and confirmed data correctness via SQL developer, executing scripts through ETL for further validation against ETL database tables.

Provided software support and troubleshooting for desktop issues, while executing user management tasks via Active Directory. Assisted in hardware and software support for computer and printer systems, ensuring support for employee IT inquiries.

Delivered software support and resolved desktop issues through remote, phone, and onsite assistance. Monitored compliance with company policies regarding user machines and IT security. Supported specific applications and mail tools including Microsoft Outlook and Lotus Notes, and served as the single point of contact for service center coordination.

Engaged in responsibilities within the Studio Production Engineering Department during the internship.

Worked part-time as a working student fulfilling duties related to computer encoding and bookkeeping.