Hire jao H.: Job Seeker from Philippines

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About

Results-driven Customer Service and Technical Support Professional with 10+ years of experience supporting U.S.-

based customers across eCommerce, utilities, and IT service desk environments. Expertise in customer support, billing

inquiries, technical troubleshooting, account management, and remote service operations. Proficient in Zendesk,

Service Now, Salesforce, Shopify, Richpanel, Aircall, Google Workspace, and Microsoft support tools. Recognized for

delivering exceptional customer experiences, resolving complex issues efficiently, and consistently exceeding

performance metrics, service-level agreements (SLAs), and customer satisfaction goals in fast-paced remote

environments.

eCommerce Virtual Assistant
Catch Creation · 2014 — 2026
 Managed inbound customer support calls for product inquiries, billing concerns, order tracking, replacements, and returns.  Assisted customers with website navigation and technical troubleshooting to improve customer experience and order completion.  Used Shopify, Richpanel, Aircall, Konnektive, and Fulfill to manage customer accounts and process orders efficiently.  Handled 60+ customer interactions daily while maintaining strong service quality and efficiency.