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Jaqueline R. — Mid-Level Operations Manager from Brazil

Jaqueline R.

Mid-Level Operations Manager

Brazil 3-6 years
Open to offersNew to Platform
Languages
PortugueseEnglish
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About

Jaqueline R. is an experienced Virtual Assistant and Operations Specialist based in São Paulo with a robust legal background and expertise in supporting international clients in both the legal and digital content management sectors. At subscription-based digital platforms, she managed high-volume communications, coordinated complex schedules, and maintained top-tier client relationships while overseeing content strategy and digital workflow optimization. Her tenure as an associate attorney at Nelson Wilians Advogados focused on contract review, compliance, and bridging communications between central operations and regional networks. As an independent attorney collaborating with the Public Defender’s Office, Jaqueline R. specialized in civil law, translating technical legal information for diverse audiences and handling end-to-end legal process management. She is fluent in Portuguese and English.

Experience

  • Associate Attorney

    Nelson Wilians Advogados · 2021 — 2022
    Coordinated legal diligences and ensured procedural compliance within a nationwide network. Handled reporting and documentation under high-pressure conditions for large corporate clients. Enhanced the administrative connection between central operations and regional agents.

  • Operations Manager & Senior Communications Lead

    Remote · 2021 — Present
    Managed high-volume engagement and digital operations for international subscription-based platforms. Oversaw communications and digital workflows, ensuring retention through tailored client interactions. Coordinated content calendars and organized digital files while adhering to strict deadlines and quality standards. Served as a primary contact for complex inquiries, employing a pedagogical approach to enhance client satisfaction.

  • Independent Attorney

    Public Defender’s Office (DPE-SP Liaison) · 2014 — 2021
    Provided legal assistance in Civil Law through a partnership with the State Public Defender. Developed a client service approach that simplified complex legal information into clear and actionable guidance. Managed an independent workflow including scheduling, legal documentation, and court filings.

Skills & Expertise

LegalVirtual AssistantData Scientist

Education

  • Bachelor of Laws (LL.B.)
    Universidade Nove de Julho · — — 2014
  • Post-Graduate Specialization in Tax Law
    Damásio Educacional

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