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Jaravela P. — Junior Customer Service Representative from Philippines

Jaravela P.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jaravela P. is an experienced Customer Service Representative with a demonstrated history in the healthcare and newspaper industries. At ETHEREAL CONTACT SOLUTIONS, he skillfully conducted outbound calls, engaged potential customers, and managed high call volumes while adhering to scripts. His role included handling objections and meticulously documenting call results, contributing to customer acquisition and retention. At IBEX, he provided exemplary service in assisting customers with newspaper subscriptions and inquiries, resolving concerns with accurate information while maintaining professional communication and records. Jaravela is highly skilled in B2B Sales and call handling, with a strong emphasis on active listening and effective relationship management. He holds a background in Accountancy, Business, and Management and thrives in fast-paced environments, showcasing strong time management skills.

Experience

  • Customer Service Representative – Healthcare

    ETHEREAL CONTACT SOLUTIONS · 2023 — 2025
    Conducted outbound calls to engage potential customers while managing high call volume and effectively following scripts. Handled objections and documented call outcomes.
  • Customer Service Representative – NEWSPAPER

    IBEX · 2022 — 2023
    Assisted customers with their subscriptions and inquiries, resolving concerns while providing accurate information. Maintained professional communication and kept records.

Skills & Expertise

Education

  • Senior High School Graduate
    Accountancy, Business and Management (ABM) · 2019 — 2021

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