Jardine F.
Senior Customer Service Manager
Open to offersNew to PlatformAbout
Jardine F., based in San Fernando, Cebu, Philippines, is a seasoned Customer Service Manager with a robust background spanning field work, computer maintenance, and sales. Over the years, Jardine has contributed significantly to businesses such as Alcocovers.com where as a Customer Service Manager, they expertly handled escalated calls, resolved order issues, and managed customer service teams. Their international experience is proven by their work with global companies like Studyblue.com, Snappr.com, and CDkeys.com, where they provided support through platforms like Zendesk and Freshdesk, collaborating with developers to resolve app issues and enhancing customer experiences. At IncomeShops.com and Microsoft, Jardine's focus on technical support enabled them to troubleshoot complex Windows operating system issues and train clients on internet applications. With a background in IT and customer service, Jardine’s skill set includes technical troubleshooting, virus removal, and the use of Adobe Lightroom and MS Office applications to maintain high service standards.
Experience
Customer Service Manager
Alcocovers.com · 2018 — 2026Supported customers through email and phone communication, handled escalated calls, resolved order and cover issues, managed invoices and billing matters, and addressed chargebacks.Customer Support
Studyblue.com · 2017 — 2019Assisted customers via email and chat using Zendesk, researched various courses from different universities and colleges, updated departmental lists at a university, and collaborated with developers on mobile app bugs and issues.Customer Support / Data Entry
Snappr.com · 2016 — 2017Provided customer support through email and chat via Freshdesk, managed the reception of photos from photographers, booked photoshoot appointments, and edited images in Adobe Lightroom according to company standards.Customer Support
Cdkeys.com / Omnyex · 2015 — 2016Offered support to customers through email communication on Zendesk, assisted with PC game code activation, located missing orders, resolved payment issues, and provided advice on redeeming game codes.Customer Support Manager
IngresoCybernetico · 2014 — 2015Provided ticket-based support through Zendesk, reported bugs to programmers for escalation, troubleshot domain and hosting issues, created short video tutorials for customers, trained agents, and engaged in upselling company products.Chat Team Leader
IncomeShops.com · 2013 — 2014Delivered support through chat services, reviewed chat records of agents, and coached team members as needed while escalating issues to the technical team.Technical Support/Customer Service Representative
Microsoft · 2012 — 2013Troubleshot issues related to Windows operating systems and MS Office applications through remote access and phone support, removed spyware and viruses, and upsold Microsoft products and services.General PC Support
Taking You Forward Inc. · 2012 — 2012Provided client support and resolved technical issues via phone and remote access, removed spyware and viruses, and offered information regarding customers' computers while activating Ascentive Software.Customer Service/ Technical Support
Stream Global Services (e-Telecare) · 2010 — 2010Assisted customers with VoIP phone service features, explained monthly bills, and provided technical issue resolution over the phone.Technical Support Representative
Teleperformance · 2008 — 2009Handled customer calls for Verizon Hi-Speed Internet accounts, provided technical issue resolution and account information, configured equipment to connect to the Internet, and offered training on systems and applications.Sales/ Computer Technician
PhilFoam Industries, Inc./ Mandaue Foam Industries · 2007 — 2007Assisted customers with services, managed computer system maintenance, monitored product prices, and tracked product deliveries.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant Mgt.University of the Visayas
- Bachelor of Science in Computer Science (2nd year level)AMA University
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