Jared E.
Mid-Level Telemarketing and Customer Service Specialist
Open to offersNew to PlatformAbout
Jared E. is a seasoned customer service and sales professional based in Bacolod City, Philippines, with over a decade of hands-on experience in telemarketing, sales, lead generation, and technical support. He has contributed to both BPO and contact center industries, excelling in roles at Med Advantage Advisors, SVCPH, Executive Boutique PH, QWEST BPO, Focus Direct, ePerformax, Qualfon, and Teleperformance Philippines. Jared's background includes managing high-volume outbound calling, appointment setting, closing sales, and providing quality customer service (voice & email) and technical support. He is adept at CRM & data management, maintaining accurate records, and supporting team goals in dynamic environments while consistently meeting performance targets set by various organizations in the business outsourcing sector.
Experience
Telemarketing / Sales / Lead Generation / Appointment Setting
Med Advantage Advisors · 2023 — PresentConducts outbound calls to generate qualified leads, sets appointments, and presents services clearly to prospective clients, while maintaining accurate records and managing follow-ups to support sales conversion.Telemarketing / Sales / Lead Generation / Appointment Setting
SVCPH, Inc. · 2021 — 2023Handles high-volume outbound calling for lead creation and appointment setting, meets daily and monthly performance targets, and builds rapport with prospects to enhance conversion rates.Telemarketing / Sales
Executive Boutique PH Inc. · 2019 — 2021Promotes products and services by phone, addresses objections, closes sales, and supports team objectives related to revenue and performance.Email Support
QWEST BPO, Inc. · 2017 — 2019Responds to customer inquiries through email, resolves issues with accuracy and professionalism, and follows company guidelines along with quality standards.Technical Support / Customer Service / Quality Assurance
Focus Direct Inc. · 2011 — 2014Provides technical assistance and customer support, performs quality checks to maintain service compliance, and assists with team coaching and performance improvement.Customer Service / Email Support
ePerformax Contact Centers · 2011 — 2014Delivers customer support through voice and email channels, manages escalations, ensures timely issue resolution, and maintains detailed customer interaction records.Customer Service Representative
Qualfon Philippines Inc. · 2010 — 2010Assists customers with inquiries and service requests, consistently meets quality and productivity benchmarks.Customer Service Representative
Teleperformance Philippines · 2009 — 2009Provides frontline customer support in a call center environment, ensuring adherence to company policies and procedures.
Skills & Expertise
Education
- High School DiplomaUniversity of Cebu · — — 2004
- Bachelor of Science in Electronics and Communications Engineering (BS ECE)University of San Carlos
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