Jaro D.
Mid-Level Transport Specialist
Open to offersNew to PlatformAbout
Jaro D., based in Marikina City, Philippines, is a dedicated 6-Wheeler Driver/Operator with expertise in transporting goods using refrigerated freezer trucks. His experience in the logistics industry includes maintaining product quality through precise temperature control and ensuring punctual deliveries, highlighting his proficiency in commercial vehicle operation, pre-trip and post-trip inspections, and effective route planning. Jaro has also excelled in roles within the telecommunications and collections fields, providing customer service and technical support. As a Sales & Account Specialist (B2B) at Sutherland for T-Mobile Business, he managed customer accounts and resolved billing inquiries, demonstrating his capabilities in account management and technical troubleshooting. At Shopee Logistics Services, Jaro led logistics operations, ensuring team performance and service targets were met. His academic background includes a Bachelor of Science in Business Administration - Marketing from Informatics International College, where he earned accolades like a Leadership Award, underscoring his commitment to excellence.
Experience
Sales & Account Specialist (B2B)
Sutherland – T-Mobile Business · 2024 — 2025Provided customer support for business accounts via incoming and outgoing communications. Addressed billing and account issues, ensuring prompt resolutions. Assisted clients with product advice and upgrading accounts. Diagnosed technical problems, aiming for first-call resolutions when possible. Maintained customer records accurately using Salesforce CRM. Achieved customer satisfaction and sales performance targets consistently.6 wheeler Driver/ Operator for Reefer freezer truck
JMJJ Frozen Goods · 2024 — PresentOperated a 6-wheeler refrigerated truck to transport frozen and chilled items, ensuring compliance with temperature regulations. Conducted vehicle inspections before and after trips to guarantee safety and adherence to standards. Maintained suitable temperatures in the reefer unit during deliveries to protect product quality and comply with food safety protocols. Loaded and unloaded cargo securely to avoid damage during transportation. Planned delivery routes effectively, ensuring punctuality to various destinations such as warehouses and retail locations. Kept detailed records of deliveries, trips, fuel usage, and vehicle maintenance. Followed traffic laws and health regulations while delivering excellent customer service.Team Lead – Logistics Operations
Shopee Logistics Services (SUMOVAN Agency) · 2020 — 2023Managed daily logistics operations within the team. Worked collaboratively with different departments to address delivery and customer concerns. Oversaw the performance of the team to ensure service targets were met. Helped to resolve escalated issues from customers, contributing to improved workflow efficiency while adhering to quality standards.Technical Support / Customer Service Representative
The Results Companies · 2016 — 2018Delivered technical assistance for mobile and internet services, resolving device, network, and account problems. Guided customers patiently through troubleshooting processes. Provided exceptional customer service while meeting productivity and quality expectations. Handled the escalation of complex technical issues when required.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – MarketingInformatics International College · 2014 — 2018
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