Jas R.
Senior Customer Success Manager
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About
Jasmin R. is an accomplished Customer Success and Sales & Marketing professional with over 11 years of experience enhancing client relationships and customer experiences across multiple sectors. Her extensive expertise spans managing B2B and B2C accounts, with significant roles such as Department Lead in AI-Tech, where she developed internal protocols and improved process efficiency. She is adept in Digital Marketing, having driven engagement and retention through strategic campaigns in industries like SaaS, eCommerce, and real estate. Jasmin has a strong background in executing email and social media marketing initiatives, leveraging tools like Mailchimp and ConvertKit to achieve exceptional campaign performance. Her academic pursuits at the Polytechnic University of the Philippines further solidify her knowledge base in hospitality management, enriching her ability to connect with audiences. Currently residing in the Philippines, Jasmin continues to lead and innovate in customer-centric roles, significantly impacting business development and growth.
Experience
Operations & Digital Marketer
REAL ESTATE · 2026 — PresentLed marketing initiatives, designing and optimizing sales funnels to enhance customer bookings. Drove digital marketing efforts across various platforms through email and organic social campaigns, ensuring alignment of visual marketing assets with brand outreach efforts.Customer Success
EDTECH · 2025 — 2025Delivered customer support through chat and email, addressing technical issues and guiding users on platform features. Collaborated with developers to enhance platform functionality based on user feedback. Managed client invoicing and ensured clarity and accuracy in billing inquiries.Operations & Marketing Strategist
TRAVEL & WELLNESS · 2025 — 2025Established brand presence and guided growth strategies for a startup focused on midlife women. Engaged customers through email and organic social media campaigns. Created marketing visuals and assets, optimized sales funnels, and refined website content to enhance user experience.Email Marketing Lead
REAL ESTATE & CONSULTATION · 2024 — 2025Designed and executed email campaigns for multiple clients, optimizing workflows to boost open and click rates. Managed content creation across various platforms and oversaw podcast operations.Marketing Strategist
PUBLISHING & MKTG · 2024 — 2024Acted as the primary contact for clients, managing relationships and overseeing campaign execution. Developed data-driven marketing campaigns and provided regular KPI reports to demonstrate client success.Customer Success Lead
AI-TECH · 2023 — PresentDeveloped internal protocols and improved processes while exploring market opportunities. Led user engagement initiatives and built relationships in B2B and B2C contexts. Analyzed weekly KPIs to facilitate team growth and produced engaging social media content to enhance brand awareness. Provided analytics and insights to support product growth strategies.After-Sales Dept Head
Company not specified · 2021 — 2023Set performance targets and implemented action plans to ensure outstanding customer support. Created company presentation materials and customer-facing creatives to enhance engagement and diagnosed software and hardware issues for merchants.Customer Success
FIN-TECH · 2023 — 2023Served as the main point of contact for over 50 client accounts, addressing concerns to drive retention and satisfaction. Conducted training sessions to guide clients through software adoption and implemented customer reconnect strategies. Generated leads through various channels while managing quotations and client relationships.Administrative Lead
COMMERCIAL PRINTING (E-COMMERCE) · 2019 — 2021Managed company communications, updated website content, and maintained accounts databases. Developed booking protocols and processes for call flow operation.Sales & Marketing Manager
Company not specified · 2017 — 2019Directed daily dining operations and ensured exceptional customer service while addressing escalated complaints. Managed large-scale orders and events, focusing on logistics and customer satisfaction. Executed localized marketing campaigns to boost in-store sales and engagement and monitored sales trends to recommend actionable strategies for growth.Shift Manager
KITCHENBRIDGE INC. · 2016 — 2017Oversaw daily operations and crew scheduling, managing inventory and administrative tasks after end-of-day. Handled customer complaints and provided assistance for customer inquiries while ensuring smooth kitchen and service flow.Production Trainor
MCDONALDS CO. · 2015 — 2016Worked as a Production Crew member across all kitchen stations and took on training responsibilities. Provided multi-channel support handling international communications related to the company's services and ensured high levels of customer satisfaction through quality control and improvements.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementPOLYTECHNIC UNIVERSITY OF THE PHILIPPINES · 2012 — 2016
- Master of Science in International Tourism and Hospitality ManagementPOLYTECHNIC UNIVERSITY OF THE PHILIPPINES