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JASIEL H. — Junior Customer Service Representative from Philippines

JASIEL H.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jasiel Hope N. is an accomplished professional in the customer service and education sectors, with significant roles at notable organizations. As a Customer Service Associate at Peak Support, a leading roadside support company, she adeptly handled urgent customer concerns, showcasing her abilities in clear communication and efficient service coordination. Prior to this, Hannah served as an ESL Teacher at 51Talk, where she specialized in creating engaging lessons to enhance children’s English language proficiency. Her work at TeleTech Bacolod as a Customer Service Representative saw her excel in managing client inquiries, promoting products, and negotiating favorable deals. In addition to her customer service prowess, she holds a Bachelor of Science in Secondary Education, majoring in English, and possesses strong skills in Microsoft Office, Adobe Photoshop, and CRM platforms like Salesforce. Her robust technical skill set, along with her passion for providing exemplary service, defines her professional journey.

Experience

  • Customer Service Associate

    PEAK SUPPORT · 2024 — 2025
    Assisted clients with urgent concerns and service requests in a fast-paced roadside support environment. Maintained professionalism and clear communication while efficiently coordinating support services.
  • ESL TEACHER

    51Talk · 2023 — 2023
    Taught basic English to children through engaging lessons, focusing on vocabulary, pronunciation, and confidence in a supportive learning atmosphere.
  • Customer Service Representative

    TeleTech Bacolod · 2018 — 2022
    Provided accurate and timely information to clients through inbound and outbound calls, as well as email communication. Utilized strong customer service skills to understand needs and offer suitable solutions while promoting products.

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education Major in English
    Southland College Kabankalan · 2013 — 2014

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