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Jasmin D. — Junior Customer Service Representative from Philippines

Jasmin D.

Junior Customer Service Representative

Philippines 3-6 years
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About

Jasmin D. is an experienced professional known for her organizational skills and dependability in high-pressure environments. Her career began at Concentrix Inc. as an Advisor I, where she provided excellent customer service by managing concerns and tracking packages. Her journey continued at Teleperformance Philippines as an Advisor II, handling technical support for internet, phone, and TV issues, and ensuring efficient ticket creation and technician dispatch. At IBEX Global, she excelled as an Advisor III in financial technical support, adept at guiding customers through account and fund processes. Most recently, at NTT DATA Services as an Advisor IV, she assisted with life insurance inquiries, policy updates, and client education on policy features. With a strong foundation in communication, problem-solving, and critical thinking, Jasmin is dedicated to delivering accurate and effective support across various domains.

Experience

  • Advisor IV. Customer Care Associate

    NTT DATA Services · 2025 — 2026
    Assisted customers with inquiries about life insurance, processed updates and changes, and educated clients on policy features and service options.
  • Advisor III. Financial Technical Support

    IBEX GLOBAL · 2024 — 2025
    Guided customers step-by-step in understanding account and fund processes, emphasizing probing questions and patience.
  • Advisor II. Technical Support Representative

    TELEPERFORMANCE PHILIPPINES · 2023 — 2024
    Delivered solutions to customers experiencing issues with Internet, phones, and TV, and created tickets for technician dispatch.
  • Advisor I. Customer Service Representative

    CONCENTRIX INC. · 2022 — 2023
    Managed customer service by addressing concerns and tracking packages, while creating cases for specific issues.

Skills & Expertise

Education

  • ACCOUNTANCY BUSINESS AND MANAGEMENT
    Arellano University Plaridel Campus · 2020 — 2022

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