Jasmine B.
Mid-Level Learning Operations Analyst
Open to offersNew to PlatformAbout
Jasmine B. is a proficient Learning Operations Specialist with 7 years of dedicated experience, notably in supporting and optimizing Learning Management Systems (LMS) such as SumTotal and Docebo. Her role at Citi, first as an Operations Support Analyst I and later as Analyst II, involved successfully supporting operational and transactional learning activities, delivering ad-hoc HR services, and offering comprehensive training and support on LMS utilization. Jasmine adeptly creates and maintains learning content solutions to align with organizational goals, fostering talent development and improving the employee learning experience. She excels in project coordination, providing operational support in Learning & Development (L&D), and ensuring compliance with standard operating procedures. Her proficiency extends to technical and creative tools like Microsoft Office Suite, Adobe Illustrator, and Adobe Photoshop. Jasmine's linguistic capability in English, Tagalog, and Hindi complements her strong communication skills, allowing her to act as a key liaison among HR, business stakeholders, and LMS teams. Furthermore, Jasmine actively contributes to community and cultural organizations, exemplifying her commitment to social engagement and leadership.
Experience
Operations Support Analyst I
Citi · 2018 — 2022Supported operational and transactional learning activities within the HR function, ensuring processes were executed accurately and on time. Delivered services based on business and HR needs while keeping process documentation current. Provided training and support to HR managers and employees for the Sum Total Learning Management System (LMS) and its services. Managed LMS transactions, applying HR and departmental policies to maintain compliance and accuracy. Developed a Learning Escalation Matrix to enhance the resolution process for LMS inquiries and foster collaboration with partner HR teams.Operations Support Analyst II
Citi · 2022 — PresentProvides operational support in Learning & Development (L&D) by ensuring efficient use of the SumTotal and Docebo learning technologies for course administration and training delivery. Serves as a key liaison between HR, business stakeholders, and LMS teams, facilitating clear communication and timely query resolutions. Develops content solutions that align with organizational goals, enhancing employee learning and supporting talent development. Ensures adherence to standard operating procedures (SOPs) and advocates for process improvements to enhance accuracy and quality in learning operations. Monitors learning activities and reports on compliance with deadlines and engagement targets. Handles additional responsibilities including migrating audiences from SumTotal to Docebo, conducting training sessions for HR and business Relationship Managers on Docebo, and performing quality assurance checks to sustain content integrity.
Skills & Expertise
Education
- Post Graduate Diploma in Applied Positive PsychologyMiriam College · 2025 — 2026
- Master of Arts in Forensic PsychologyUniversity of North Dakota · 2021 — 2023
- Bachelor of Science in PsychologyUniversity of Santo Tomas · 2014 — 2018
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