Jasmine K.
Junior E-Commerce Virtual Assistant
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About
Jasmine K. is an experienced E-Commerce Remote Support Specialist who has provided comprehensive virtual assistance to online businesses and professionals from July 2024 to February 2025. Her expertise spans the e-commerce sector, supporting platforms such as Amazon, eBay, and Shopify. Jasmine's responsibilities included customer service management across chat, email, and social media, precise order processing, product listing updates, handling returns and exchanges, and coordinating with suppliers for inventory restocking and quality assurance. She is skilled at using CRM platforms like Zendesk and Gorgias, inventory management tools including Zoho Inventory, and remote collaboration software such as Slack, Trello, and Asana. Jasmine ensured daily inventory tracking, report generation, and prompt back-office support, consistently contributing to business efficiency and customer satisfaction in fast-paced digital environments.
Experience
E-Commerce Remote Support Specialist
[Confidential] · 2024 — 2025Provided timely and effective support via chat, email, and social media while addressing customer inquiries, complaints, and return/exchange requests. Processed incoming orders accurately, coordinated shipment logistics, and ensured deliveries were made on time. Maintained and optimized product listings for accuracy and visibility, while assisting in crafting engaging product descriptions. Streamlined the returns process to enhance customer satisfaction, managing refunds and replacements in line with company policies. Liaised with suppliers for replenishment, product quality assurance, and order fulfillment, ensuring smooth inventory management and communication to minimize shortages. Supported administrative tasks such as data entry, file management, and reporting to uphold operational efficiency.
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