Jason K.

Jason K. is an experienced Customer Service Representative specializing in the business process outsourcing and travel industries in the Philippines. With direct experience at Alorica in Makati and Afni Philippines in Sta. Rosa City, he has managed customer chats and calls, aiding in plan transfers, account requests, billing disputes, and credit adjustments while ensuring precise documentation and customer satisfaction. At Royal Caribbean Cruises International, he supported onboard crew members with administrative and logistics tasks, coordinated travel emergencies, handled flight ticketing and reshop processes, and managed sign-on/off procedures and airport transfers. Jason’s background includes a Bachelor of Science in Civil Engineering and strong skills in AutoCAD, sketching, and video editing, applied within professional environments that value accuracy and detail.