Jason D.
Senior BPO Team Leader
Open to offersNew to PlatformAbout
Jason D. is a seasoned Team Leader and trainer based in Bacolod City with over five years of experience in the BPO industry. At iQor, he led and managed a team of 15 agents, achieving 95% KPI adherence and maintaining a high 90% customer satisfaction rating by resolving billing disputes and conducting outbound cold calls to prospective and existing customers. Previously at Focus Inc., Jason supported product users, reducing repeat inquiries by 25% and delivering effective service on inbound support lines, earning a 95% satisfaction score. He holds a Bachelor of Science in Information Technology from the University of St. La Salle and demonstrates expertise in CRM systems, process improvements, and digital marketing within the customer service sector.
Experience
CSR|Trainer|TeamLead|SME|OutboundColdCaller
iQor · 2023 — 2026Supervised a group of 15 agents, addressed billing disputes, and carried out outbound Cold Calling to promote products, provide services, or gather customer feedback.CSR|Support Line
Focus Inc. · 2021 — 2023Handled inbound calls, responded to customer inquiries, and delivered product support while maintaining service quality standards.
Skills & Expertise
Education
- Bachelor Of ScienceandInformationTechUniversity Of St. Lasalle · 2016 — 2017
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