Jason P.
Junior Customer Service and Sales Specialist
Open to offersNew to PlatformAbout
Jason P. is a seasoned Customer Service Representative with a robust background in sales, notably within leading telecommunications giants, AT&T and Comcast. With extensive tenure at Sutherland Global Service and VXI Global Holdings, he has a demonstrated track record of not only resolving technical issues efficiently but also achieving and surpassing sales targets through identifying customer needs and providing customized solutions. In addition to telecommunications, Jason expanded his expertise into healthcare with Awesome OS, where his proficiency in Salesforce facilitated efficient credentialing and onboarding processes. His experience as a Technical Support Associate at Concentrix offered him opportunities to solve complex problems for prestigious clients, reinforcing his technical problem-solving abilities. Notably, Jason's role as a Market Researcher at Splace enriched his capacity for delivering precise market data and actionable insights, ensuring strategic decision-making for automotive clients. His educational foundation in Information Technology from the University of the Immaculate Conception underpins his adeptness in utilizing CRM tools and handling multi-tasking challenges effectively.
Experience
Market Researcher
Splace · 2025 — 2026Delivered market data on automotive parts and labor costs to aid decision-making for car companies. Analyzed competitive pricing structures to identify trends, validating reports for accuracy and reliability.Technical Support Associate
Concentrix · 2023 — 2025Provided technical solutions for high-profile clients including NYPD, Pentagon, Air Force, and Navy. Diagnosed and resolved complex technical issues to minimize downtime for business clients while managing large-scale accounts.Case Advocate
Splace · 2025 — 2025Built strong relationships with clients through open communication about their experiences, ensuring accurate case development. Offered professional support to clients navigating trauma and abuse, fostering a safe environment during sensitive discussions.Back office CSR
Awesome OS (Happier Living) · 2020 — 2022Credentialed clinicians and facilitated the onboarding of new staff within a healthcare setting. Managed patient appointments and scheduled sessions efficiently under clinician names, using Salesforce for workflow management.Billing Negotiator
SixEleven Global Services and Solutions · 2020 — 2020Focused on providing customer service aimed at reducing clients' bills for their subscribed services, such as Telcom, Water, Electricity, and Gas.CSR/TSR and Sales Representative
VXI Global Holdings (Comcast) · 2018 — 2019Managed customer inquiries and technical issues, ensuring high customer satisfaction through effective support. Achieved and surpassed sales targets by assessing customer needs and proposing personalized solutions in the telecommunications sector.CSR/TSR and Sales Representative
Sutherland Global Service (AT&T) · 2012 — 2012Handled customer inquiries and resolved technical issues while providing support, contributing to high levels of customer satisfaction. Identified customer needs and offered tailored solutions to meet and exceed sales targets in a telecommunications environment.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of the Immaculate Conception · 2013 — 2018
- Bachelor of Science in Information TechnologyHoly Cross of Davao College · 2010 — 2012
- Bachelor of Science in NursingDavao Doctors College · 2009 — 2010
- Bachelor of Science in NursingSan Perdo College of Davao · 2009 — 2009
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