Jasper K.
Customer Support Specialist
Open to offersNew to PlatformAbout
Jasper A. is a versatile professional with extensive experience in administrative leadership, customer operations, and Amazon image design. He has demonstrated a strong ability to balance operational efficiency with creative problem-solving. Holding a Bachelor of Arts in Political Science from Filamer Christian University, he has leveraged his education to thrive in diverse roles. As an Amazon Image Designer Team Lead at Desert Cactus LLC, Jasper led a team of designers, creating high-quality Amazon listing images and merchandise designs in collaboration with U.S. universities. Previously, as Head Admin at Simplified Network and Data Solutions, he supervised administrative staff, managed schedules, and coordinated communications to enhance organizational efficiency. His tenure as a Customer Support Specialist at Mentor Collective saw him integrating management skills, creativity, and customer support to streamline mentorship processes using Zendesk automation workflows.
Why hire me
Employers should hire me because I bring a combination of customer support, administrative, leadership, and problem-solving experience. I have experience handling customer and participant inquiries, managing support processes, coordinating operations, and leading teams. I’m also familiar with tools like Zendesk and have experience improving workflows through automation and macros. I’m a reliable and adaptable professional who can work independently while also collaborating effectively with a team. My background has taught me to stay organized, communicate clearly, think critically, and find practical solutions to challenges. I’m confident that I can contribute to the company from day one while continuing to learn, grow, and take on greater responsibilities.
Experience
Amazon Image Designer Team Lead
Desert Cactus Llc. · 2025 — 2026Led a team of designers in the creation of Amazon listing images using provided artwork and design templates. Collaborated with various U.S. universities to develop merchandise designs, ensuring brand consistency and delivering high-quality visual assets for Amazon product listings.Customer Support Specialist
Mentor Collective · 2023 — PresentHandled participant inquiries and mentorship requests through email and chat support. Managed registration, coordinated mentor-mentee matching, and provided backend support to facilitate a smooth mentorship experience. Oversaw the company's Zendesk automation workflows and macros to streamline support processes.Head Admin
Simplified Network and Data Solutions · 2022 — 2023Managed daily administrative operations and supervised the administrative staff to ensure efficient office workflows. Responsible for scheduling, maintaining records and documentation, coordinating internal communications, and supporting cross-functional teams. Developed and implemented administrative procedures to enhance efficiency and accuracy while ensuring compliance and timely task completion.Admin Assistant
JASPER KENT AVELINO · 2021 — 2022Provided comprehensive administrative support for daily operations, including maintaining records and documentation, coordinating meetings and communications, and assisting with data entry, reporting, and file management.
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceFilamer Christian University · 2018 — 2022
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