Jasper A.
E-Commerce & Customer Support Specialist
Actively lookingNew to PlatformLanguages
EnglishTagalog
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About
E-Commerce Manager & Customer Service Specialist with 2+ years of hands-on experience managing stores across Shopee, TikTok Shop, and Lazada. I handled product listings, inventory updates, order tracking, customer support, and sales reporting. I'm also skilled in resolving order concerns, answering pre- and post-sale inquiries, and maintaining high customer satisfaction. Comfortable using Gorgias, Zendesk, and platform chat tools to deliver fast, friendly, and accurate support at volume, with working knowledge of Shopify and Amazon Seller Central.
Experience
E-Commerce Manager & Customer Service Specialist
Nicia Collections · 2023 — 2026Oversaw daily functions for Shopee and TikTok Shop, ensuring over 100 product listings were accurately priced and updated. Administered an order tracking system and monitored more than 8,100 customer orders to guarantee precise fulfillment and timely updates. Acted as the main contact for customer queries related to orders, products, shipping, and returns across Shopee and TikTok Shop. Resolved customer inquiries and order-related issues while prioritizing customer satisfaction. Conducted monitoring of KPIs including traffic, conversion rates, and average order value. Compiled monthly sales reports to analyze store performance and aid in business decision-making.
Skills & Expertise
Education
- Bachelor of Science in Electronics EngineeringTechnological Institute of the Philippines · 2021 — 2026
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