Jasten O.

Jasten O. is an experienced Travel Consultant with a proven background supporting clients in the travel and hospitality sector, including both US and Canadian markets as a TICO-certified specialist. With a focus on customer service and travel arrangements, Jasten adeptly manages booking inquiries, cancellations, exchanges, and resolves complex issues for customers using multiple Global Distribution Systems (GDS) such as Amadeus, Worldspan, and Sabre. Past roles include voice and chat support for retail travel accounts at Teleperformance Cebu, and a Support Ambassador for Airbnb accommodation via TDCX, where handling client requests and ensuring customer satisfaction were integral. Early experience includes order handling in e-commerce platforms as a virtual assistant, as well as cashiering and marketing assistance in fast food operations. Jasten communicates fluently in English, Visayan, and Tagalog.