Jave L.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Jave V. is a highly accomplished Customer Service and Administrative Professional with significant expertise in call center operations, healthcare account support, telecommunications, and financial administration. He is well-versed in customer relations, billing and payroll processing, and system management, leveraging a robust background in Information Technology. In his role as a Customer Service Representative for Centene at VXI Global Holdings, Jave proficiently assisted health plan members and healthcare providers with a variety of inquiries, ensuring compliance with HIPAA standards. Additionally, at ePerformax, he managed customer interactions for T-Mobile, resolving issues and facilitating technical troubleshooting. As a Payroll and Billing Specialist at Work Experts Manpower Allied Services Inc., Jave expertly handled payroll computations and billing processes, using tools such as Microsoft Excel to maintain precise financial records. He holds foundational education in Information Technology, supplemented by a Basic Computer Science Certificate. Fluent in English, Tagalog, and Visayan, Jave is a dependable professional equipped to deliver exceptional service and maintain data integrity.
Why hire me
You should hire me because I bring a unique combination of customer service excellence, administrative precision, and technical problem-solving skills. Across my roles in healthcare, telecommunications, and financial administration, I’ve proven my ability to adapt quickly, handle complex operations, and deliver consistent results. Here are three key reasons why I’m a great fit: Proven Expertise in High-Stakes Operations: In healthcare customer support for Centene, I managed complex inquiries regarding benefits, claims, and authorizations while strictly maintaining HIPAA compliance. I consistently met target metrics for first-call resolution and customer satisfaction by turning confusing processes into clear solutions for callers. Strong Administrative & Financial Accuracy: As a Payroll and Billing Specialist, I handled regular payroll computations, timekeeping reconciliations, and billing invoice generation using advanced Excel models. I bring high attention to details.
Experience
Customer Service Representative — Healthcare Account
Centene · 2025 — 2026Assisted health plan members and healthcare providers with inquiries about coverage, benefits, claims status, and authorizations while adhering to HIPAA privacy and confidentiality standards.Customer Service Representative — Telco Account
T-Mobile · 2023 — 2024Handled inbound customer inquiries related to mobile accounts, including billing explanations, plan upgrades, and technical troubleshooting, while providing empathetic support to resolve complex account issues.Payroll / Billing Specialist
Work Experts Manpower Allied Services Inc. · 2022 — 2023Managed regular payroll computations and billing invoice generation, as well as timekeeping reconciliations, while preparing accurate financial reports and maintaining organized digital records with Microsoft Excel.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (BSIT)Holy Cross of Davao College · 2018 — 2020
- High School DiplomaDavao City National High School · 2006 — 2010
- Elementary EducationApolinar Franco Sr. Elementary School · 2000 — 2006
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