Javier T.
Senior Business Administration Manager
Open to offersNew to PlatformAbout
Javier T. is a seasoned Business Administration Professional with more than 35 years of experience in administrative management and budgetary control, coupled with a strong background in global customer success. His career is defined by a commitment to process optimization, critical account management, and regulatory compliance. Javier is proficient in both Spanish and English, allowing him to excel in multinational environments. His recent roles include serving as a Global Advocate Customer Service for Doordash Mexico, where he managed omnichannel communications and resolved urgent issues with professionalism. At Language Line Solutions, Javier was an interpreter, providing vital English-Spanish translation services across medical, legal, and government sectors. His expertise extends to leading complex air operations at Transportes Aéreos Pegaso and advisory roles in government and educational institutions. His technical skills include advanced experience with Salesforce, ERP systems like SAP, and cloud platforms such as AWS, reflecting a versatile and impactful career in diverse industries.
Experience
Global Advocate Customer Service
Doordash Mexico · 2025 — PresentManaged communications across various channels, including calls, chat, and email, for global partners, customers, and Dashers. Addressed urgent issues related to payments and account security with a focus on professionalism. Applied deep knowledge of Doordash processes to ensure positive outcomes and adherence to global standards.Interpreter English-Spanish
Language Lines Solutions (Human Quality) · 2023 — 2025Provided interpretation services in simultaneous and consecutive formats for individuals with limited English proficiency in medical, legal, and government sectors across the USA. Maintained confidentiality and ensured effective communication by mastering specialized terminology.Call Center Customer Service (Chase Bank)
Teleperformance · 2023 — 2023Delivered customer service for various banking needs in English.General Management Advisor
Comercializadora JTINC · 2020 — 2023Operated as a sole proprietor managing public service contracts with the GAM municipality. Supervised resource allocation and ensured compliance with contractual milestones and deliverables.General Management Advisor
Instituto de Educación Media Superior (IEMS) · 2018 — 2019Provided advisory support in the development of institutional programs and projects, analyzing and offering feedback on objectives, goals, and actions.Budget Control
Capital Media · 2015 — 2018Protected financial resources across Radio, Print, Television, and Administration divisions. Established strict controls to prevent overspending and unauthorized investments, while ensuring accurate accounting records.Base Administrator
Transportes Aéreos Pegaso · 2015 — 2015Coordinated complex air operations, finance, treasury, and human resources for regional bases. Maintained compliance with high-stakes contracts for government agencies such as Pemex, CFE, IMSS, and Conafor, while managing internal controls including bank reconciliations and payroll processing.Base Administrator
Transportes Aéreos Pegaso · 2011 — 2015Oversaw implementation of internal controls for budgeting and accounting processes, including bank reconciliations and account closures. Managed supplier registration, employee travel expenses, and ensured compliance with contracts for various clients and government agencies.Head of Project Development Department
Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE) · 2007 — 2011Integrated and managed documentation related to consultancies and research via a centralized database. Supervised Telephone Attention Centers related to the ISSSTE Law.Head of Control and Operational Support Department
Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE) · 2007 — 2007Monitored and controlled credit operations for benefits in subdelegations managing credit operations.Consultant
Bularcama, S.A. de C.V. · 2006 — 2007Provided consultancy aimed at identifying high-value solutions in various administrative areas of contracted institutions.Director of Management and Control
Instituto Latinoamericano de la Comunicación Educativa · 2004 — 2005Coordinated and organized efforts across all areas of the Enciclomedia Telesecundaria project.Analyst in the Audit Control and Evaluation Area
Secretaría de Medio Ambiente y Recursos Naturales (Internal Control Body) · 2003 — 2004Conducted audits and facilitated workshops for Procurement Committees while implementing process improvements and control interventions.Purchasing Manager
Transportes Aéreos Pegaso · 2000 — 2001Managed the purchasing and expediting of helicopters, spare parts, and office materials, while overseeing warehouse operations.Buyer 'B'
Servicios Industriales Peñoles · 1999 — 2000Engaged in the purchase and expediting of mining machinery and equipment while contributing to the implementation of the PeopleSoft procurement project during two contract periods.Purchasing and Cost Control Manager
Lurgi Mexicana · 1998 — 1999Oversaw the purchasing and expediting of industrial machinery and equipment, and managed cost control for budgeting optimization.Administrator, Purchasing Manager
Zepza Constructora · 1993 — 1997Handled the purchasing and expediting of mining machinery, materials, and services while managing warehouse operations.
Skills & Expertise
Education
- Administration and ManagementIBERO · — — 2000
- International AdministrationITAM · — — 1998
- Bachelor's Degree in Business AdministrationUNAM · — — 1994
- FinanceITESM · — — 1993
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