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Javier A. — Mid-Level Customer Service and Sales Professional from Colombia

Javier A.

Mid-Level Customer Service and Sales Professional

Colombia 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Javier A., a Customer Service and Sales Professional based in Tocaima, Cundinamarca, has built a commendable career in client-facing roles at multinational companies. With a strong bilingual proficiency in Spanish and advanced English, he has excelled in lead generation, technical support, and claims handling. During his tenure as a Sales Representative at Kampaingkings.com, Javier effectively conducted high-volume outbound cold calls. As a Client Success Specialist at Anthology Colombia S.A.S., he provided critical technical support, enhancing system performance and client satisfaction. His experience as a Customer Service Associate with The Cigna Group involved detailed claims handling and health insurance assistance. Earlier, at BBVA Compass, he advised clients on credit products, ensuring regulatory compliance. Javier’s robust career includes an extensive background as an International Assistance Coordinator, where he managed U.S.-based operational logistics. An ESL alumnus of Grumman College, Javier continuously expands his linguistic capabilities with ongoing studies in Portuguese and German.

Experience

  • Sales Representative

    Kampaingkings.com · 2024 — 2025
    Executed high-volume outbound cold calls while adhering to structured sales scripts and ensuring lead generation compliance.
  • Client Success Specialist (Technical Support Agent)

    Anthology Colombia S.A.S. · 2022 — 2024
    Delivered technical support to clients, focusing on timely resolution of software issues and collaborating with internal teams to enhance client experience.
  • Customer Service Associate

    The Cigna Group · 2021 — 2022
    Managed inquiries concerning claims, product coverage, and medical terminology, providing accurate and empathetic assistance to health insurance policyholders.
  • Customer Service Representative

    BBVA Compass · 2019 — 2020
    Advised clients regarding credit products and financial processes while ensuring adherence to internal banking policies and financial regulations.
  • International Assistance Coordinator

    Americanassist Travel Services · 2007 — 2012
    Coordinated international medical, legal, and administrative support for life insurance clients, managing contracts, procurement, and operational logistics for U.S.-based projects.

Skills & Expertise

Education

  • Secondary Education
    Colegio Simón Rodríguez · 1985 — 1992
  • English as a Second Language
    Grumman College

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