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Jay A. — Mid-Level Human Resources Team Leader from Philippines

Jay A.

Mid-Level Human Resources Team Leader

Philippines 6+ years
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About

Jay A. is a seasoned professional with extensive experience in the realms of corporate training, human resources, and financial management. He holds a Master of Science in Business Administration with a focus on Human Resource Management from the University of San Jose Recoletos. At Parkes Solutions, Inc. from March 2024 to July 2026, Jay became proficient in managing accounts payable and receivable, ensuring seamless financial operations. Prior to this, he spearheaded teams at Contact Point 360 as a Corporate Trainer and Team Leader, where he demonstrated his expertise in recruitment and team development, significantly enhancing customer service and team performance metrics. Jay's tenure as a Virtual Administrative Assistant at Valuelabs Philippines further honed his skills in insurance claim analysis and administrative coordination, providing critical support to clients. Throughout his career, he has consistently mitigated issues by adeptly investigating and resolving problems, maintaining meticulous records, and fostering an environment of collaborative problem-solving. Fluent in English, Tagalog, and Visayan, Jay is adept at communicating complex information effectively, a crucial asset in his diverse professional roles.

Experience

  • FINANCIAL, COLLECTIONS, REPORTING, ADMIN & ACCOUNTS PAYABLE AND RECEIVABLE OFFICER LEAD

    Parkes Solutions, Inc. · 2024 — 2026
    Maintains meticulous records of outstanding receivables, manages invoice processes, and oversees payment transactions. Prepares vouchers detailing invoice particulars and ably monitors remittance mailboxes. Engages with clients through emails to follow up on overdue invoices while ensuring proper documentation of all pertinent files.
  • CORPORATE TRAINER/RECRUITMENT/TEAM LEADER (SUPERVISOR)

    Contact Point 360 · 2019 — 2024
    Facilitates client requests for file management concerning certifications and reporting. Addresses client inquiries and complaints with a professional approach, providing updates on service requests. Leads team operations, monitoring performance against KPIs, and conducts coaching sessions to enhance agent skills and service delivery.
  • VIRTUAL ADMINISTRATIVE ASSISTANT - NEW CASE COORDINATOR (US)

    Valuelabs Philippines · 2018 — 2019
    Analyzes client insurance policies to assess claims coverage and financial requests. Manages scheduling of meetings, travel arrangements, and client communications. Conducts onboarding for new clients, ensuring timely management of inquiries and supporting clients with their administrative needs.
  • PROJECT MANAGEMENT ASSOCIATE / ACCOUNTS PAYABLE OFFICER / ACCOUNTS RECEIVABLE OFFICER / RECRUITMENT / JUNIOR CORPORATE TRAINER / TEAM LEADER (SUPERVISOR)

    Opsify Philippines Inc. · 2013 — 2018
    Identifies team member behaviors in need of improvement and formulates task strategies. Engages with clients to address inquiries and complaints, ensuring positive interactions. Aids in project scope definition and scheduling while maintaining structured documentation of tasks and performance metrics. Conducts training sessions and develops training curricula tailored to company needs.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration - Human Resource Management
    University of San Jose Recoletos
  • Master of Science in Business Administration - Human Resource Management
    University of San Jose Recoletos
  • Bachelor of Arts in Political Science
    Unknown

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