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Jay M. — Mid-Level Digital Marketing Assistant from South Africa

Jay M.

Mid-Level Digital Marketing Assistant

South Africa 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Jay M. is an experienced professional based in Berea, Gauteng, with a background in web and social content creation, digital marketing, and customer service. Since January 2021, Jay has operated as a freelancer providing remote services as a content creator, writer and editor, administrative assistant, and transcriptionist, including audio-to-text (legal, multiple speakers) and video-to-text (subtitles) assignments. In addition to work in content and administration, Jay has supported various companies in customer service and account management roles. Previously, Jay worked as an Account Manager at Mediamark, focusing on consultative selling and portfolio management, and as an Outbound Sales Consultant and Inbound Call Centre Agent at Discovery Life, engaging with clients on medical aid and insurance products. Jay is fluent in four languages and has contributed to the social development sector as a Community Liaison Officer at Soul City Institute.

Experience

  • Freelancer

    null · 2021 — Present
    Engaged in remote work as a web and social content creator, providing digital marketing assistance and customer service support. Acted as an administrative assistant and performed transcription tasks including audio-to-text for legal settings and video subtitle creation.

  • Account Manager

    Mediamark-Rivonia · 2018 — 2020
    Focused on consultative selling and managed a portfolio while retaining existing business. Engaged in prospecting for new business through Cold Calling and presentations.

  • Outbound Sales Consultant

    Discovery Life-Sandton · 2014 — 2018
    Conducted calls to clients for upselling Life policies, Vitality, and Health insurance on Medical Aid.

  • Call Centre Agent (Inbound)

    Discovery Life-Sandton · 2008 — 2014
    Responded to inbound customer calls, addressing queries relating to Medical Aid, Life Policies, and Vitality.

  • Call Centre Agent (Inbound)

    Intec College-Braamfontein · 2007 — 2008
    Handled inbound customer calls and provided counseling and advice to Walk-In clients and students regarding career study options.

  • Community Liaison Officer

    Soul City Institute-Parktown · 2006 — 2007
    Provided counseling to youth from disadvantaged backgrounds, encouraging participation in skills development programmes and implemented social outreach initiatives.

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