Jay H.
Mid-Level Admissions Officer
Open to offersNew to PlatformAbout
Andrea L. is a seasoned Admissions Officer at Microsourcing Philippines Inc. with a background in education management, call center operations, and facilities administration. She maintains meticulous student enrolment, assessment, and completion records using CRM Systems (Dynamics 365, Salesforce), ensuring compliance and data integrity through regular audits and document verification. Andrea’s expertise includes billing & invoicing, payment reconciliation, and handling financial queries, which she utilized both in academic admissions and while serving as a Sales Advisor 1 at Concentrix Philippines. There, she also specialized in order tracking, payment posting, and resolving billing disputes for customer accounts in a fast-paced call center environment. Her earlier role as Administrative Assistant at Microsourcing underscored her capabilities in expense monitoring, payroll validation, and vendor coordination, supporting both compliance and operational excellence across records management for facilities and client services in the BPO sector.
Experience
Admissions Officer
Microsourcing Philippines Inc. · 2024 — PresentMaintained student enrolment, assessment, and completion records, ensuring accuracy through Microsoft Dynamics 365 (CRM). Handled document verification for passports and visas. Managed invoicing and addressed financial inquiries with precision. Updated reporting documentation to enhance compliance and management oversight. Regularly audited data for integrity across multiple systems. Communicated effectively with students and stakeholders to resolve issues related to enrolment and payments. Handled a high volume of inquiries while prioritizing tasks and adhering to deadlines. Worked collaboratively with cross-functional teams to refine administrative and financial processes. Onboarded new students and maintained detailed records per organizational policies.Customer Service Account Analyst – Call Center (Calls, Email and Chat Assistance)
SM Development Corporation · 2023 — 2024Oversaw billing management, validated payments, and resolved discrepancies. Conducted document verification and appointment setting tasks. Ensured compliance with data privacy and internal control policies. Handled communication via phone calls, chat messages, and emails, redirecting inquiries as necessary. Supported VIP and escalated accounts by coordinating with internal teams to address urgent billing and payment issues. Contributed to process improvements and facilitated team collaboration. Documented all call information following standard operating procedures and coordinated resources for urgent resolutions. Made outbound calls to clients to provide updates on their concerns.Sales Advisor 1 – Call Center (Inbound)
Concentrix Philippines · 2022 — 2023Managed billings, processed payments, and performed reconciliations and adjustments. Monitored order tracking and payment posting activities. Contributed to improved operational efficiency and customer satisfaction by assisting clients. Handled appointment setting and maintained compliance with data privacy standards while ensuring confidentiality in transactions. Oversaw order placements and tracking for online, store, and telephone transactions using CRM tools. Provided assistance for technical issues related to services or devices. Conducted audits on billing disputes and created reports for necessary adjustments. Documented all client call transactions and escalated issues as needed.Administrative Assistant for Facilities And Client Services
Microsourcing Philippines Inc. · 2019 — 2022Maintained accurate records while providing administrative and financial support. Processed data entry tasks for invoices, receipts, and client/vendor records. Organized financial and administrative filing systems and coordinated with clients and vendors regarding billing and documentation. Oversaw housekeeping, security personnel, and company drivers to ensure proper facility upkeep. Supported payroll processing by validating attendance and related documentation. Assisted with audit compliance according to PEZA, ISO, and other standards. Monitored expenses related to various facilities and services, and aided in preparing regular financial and administrative reports. Managed supplier documentation and maintained asset inventories while ensuring compliance for contracts and records.
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