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Jay M. — Senior Operations and Project Management Specialist from Philippines

Jay M.

Senior Operations and Project Management Specialist

Philippines No experience yet
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Languages
English
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About

Jay R. is a seasoned Operations Specialist and Project Management Coordinator with over 17 years of expertise in managing and optimizing supply chains, multi-branch operations, and business systems. His career is underpinned by advanced training in Google Project Management and a proven track record in transforming operational inefficiencies into streamlined, scalable solutions. Jay currently serves as an Operations & Business Support Coordinator for ALDI Grocery Products Trading, where he enhances supply chain workflows and international liaison efforts. His previous roles include coordinating logistics for Australia Post and managing business operations at Phoenix LPG Philippines, where he improved order fulfillment and maintained high client retention rates. His technical proficiencies include mastery of tools such as Asana, Trello, MS Teams, and advanced use of Google Workspace and Microsoft 365. With a commitment to full-time remote work, Jay is well-equipped to support scaling businesses in need of precise timeline management and SOP development.

Experience

  • Operations & Business Support Coordinator

    ALDI Grocery Products Trading · 2025 — Present
    Streamlined daily supply chain and trading workflows by implementing structured reporting. Developed and maintained centralized documentation and digital record-keeping systems for cross-functional teams. Served as the primary operational liaison for international suppliers and clients, ensuring timely execution.

  • Logistics & Operations Coordinator

    Australia Post – Melbourne, Australia · 2023 — 2025
    Coordinated parcel logistics and digital tracking systems in a high-pressure, fast-paced environment. Analyzed daily performance and routing data to enhance delivery efficiency and adhere to service-level agreements (SLAs).

  • Business Operations & Distribution Manager

    Phoenix LPG Philippines Inc. · 2018 — 2023
    Oversaw regional distribution, inventory control, and fleet delivery operations for an energy corporation. Designed and executed operational flow improvements, significantly reducing order fulfillment lag times. Managed key B2B client requirements while addressing escalations and maintaining a high retention rate.

  • Operations Systems Consultant

    Shop O Rama Group of Companies · 2015 — 2018
    Conducted audits of existing corporate frameworks to identify operational gaps and friction points. Designed, documented, and deployed end-to-end standard operating procedures (SOPs) to improve team output.

  • Area Operations Manager

    Mang Inasal Philippines Inc. · 2007 — 2015
    Held full P&L and operational responsibility for multiple retail branches while leading diverse teams. Implemented strict compliance measures and standardized performance reporting to enhance regional customer experience metrics.

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