JAY K.
Mid-Level BPO Customer Support Team Leader
Open to offersNew to PlatformAbout
Jay Kevin N. is a customer experience and team leadership professional with a diverse background across the BPO, telecommunications, and food & hospitality industries. At Concentrix, Jay Kevin N. served as a Non-Voice Agent for the Ticketmaster account, providing real-time chat support for ticketing and account inquiries while adhering to established KPIs in a high-volume setting. Within the Concentrix AT&T account, he functioned as an outbound sales representative, promoting telecommunications products and meeting sales targets through targeted outreach and documentation. Jay Kevin N. also took on the role of remote Team Leader at Rlink BPO, overseeing performance monitoring, coaching, and onboarding for a support team. Earlier experience in the food & hospitality sector encompassed kitchen management and staff supervision, demonstrating abilities in customer support, team leadership, performance monitoring, and process adherence across multiple business domains.
Experience
Non-Voice Agent (Chat Support)
Concentrix – Ticketmaster Account · 2025 — 2025Provided real-time chat assistance to customers about ticket purchases, events, and account issues. Resolved problems efficiently while showing empathy and adhering to brand standards, maintaining compliance with KPIs, scripts, and internal processes in a high-pressure environment.Outbound Sales Representative
Concentrix Makati – AT&T Account · 2025 — 2025Executed outbound sales calls to promote AT&T products and services. Utilized persuasive communication techniques to meet sales objectives while ensuring proper documentation and adherence to sales procedures.Team Leader
Rlink BPO (Work From Home) · 2024 — 2024Supervised a remote support team, guaranteeing consistent service quality. Oversaw performance metrics, facilitated coaching, and contributed to the development of team members. Supported onboarding and mentoring processes for newcomers.Head Cook / Line Cook / Service Crew
Food & Hospitality Industry Experience · 2014 — 2024Oversaw kitchen operations and staff supervision, focusing on food quality control. Exhibited strong teamwork, time management abilities, and meticulous attention to detail while upholding cleanliness and safety standards to ensure customer satisfaction.
Skills & Expertise
Education
- ITC Programmer (Undergraduate)ATEC Tech College · 2012 — 2013
- High School GraduateMt. Carmel College
- Elementary GraduateBunlo Elementary School
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