Jay M.
Senior Sales Team Leader
Open to offersNew to PlatformAbout
Jay Mark B. is a seasoned professional with 7 years of experience in the BPO industry in General Santos City, Philippines, specializing in customer service and outbound sales for U.S.-based clients. With 5 years dedicated to customer service and sales campaigns and 2 years in a leadership role, Jay Mark handled responsibilities as an Outbound Sales Agent and Team Leader at J&E PBO Services. He managed outbound sales calls, provided tailored product and service solutions, consistently surpassed sales targets, and led a team of agents through mentorship and performance improvement initiatives. Jay Mark also coordinated directly with U.S.-based clients and delivered real-time performance reports, showcasing strong abilities in lead generation, team leadership, and communication within the BPO sector.
Experience
Outbound Sales Agent / Team Leader
J&E PBO Services · 2018 — 2022Performed outbound sales calls to U.S.-based customers, presenting customized product and service solutions. Achieved a high conversion rate, surpassing sales targets for both individual and team metrics. Managed a team of agents by providing mentorship and training aimed at enhancing morale and performance. Collaborated with U.S. clients to guarantee effective service delivery in alignment with campaign objectives. Offered real-time feedback and generated performance reports for management and stakeholders.
Skills & Expertise
Education
- Undergraduate – 2nd Year LevelGensantos Foundation Inc. · — — 2015
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