Jay A.

Not specified

• Customer Service Associate - Full Time

  Brightdrop Virtual Assistant · 2023 — 2025
  Inquired about pricing for services in auto dealerships and assisted clients with inquiries.

• Team Leader at LFD Customer Service (Ecommerce)

  LFD Customer Service · 2025 — 2025
  Led the team by creating Standard Operating Procedures (SOPs) and conducting coaching sessions for agents. Compiled monthly performance reports and managed escalations, along with overseeing the Shopify account.

• Marketing Assistant - Part Time

  Digital Benefits · 2023 — 2024
  Supported the Head of Marketing with tasks including research, project management, community engagement, social media, public relations, and influencer outreach. Aided in content creation across all channels and updated spreadsheets, databases, and inventories with relevant information.

• Senior Business Specialist

  Wise Business Plans · 2021 — 2023
  Customized business plans, websites, ebooks, credit building programs, logos, branding, and landing pages. Managed order processing, handled payments, and sent invoices, as well as approved Net 30's.

• SMM/Client Onboarding Manager

  Virtual Triage · 2021 — 2023
  Created and posted content across various social media platforms including Facebook, Instagram, Twitter, LinkedIn, and Pinterest utilizing Canva. Provided training for onboarding clients.

• Executive Assistant - Part Time

  Rhetoriqx · 2021 — 2022
  Managed social media platforms such as YouTube, Instagram, TikTok, and Facebook. Conducted research for speaking engagements and performed administrative tasks including scheduling meetings via Calendly, Google Meet, and Zoom.

• Technical and Sales Rep

  Sykes · 2020 — 2021
  Troubleshot QuickBooks Desktop issues including reconciliation and bookkeeping, while promoting QuickBooks Online.

• Sales (Dish TV Network)

  Inspiro · 2018 — 2020
  Sold TV service to clients exclusively via chat.

• Customer Service Rep and Technical Support

  Convergys · 2015 — 2017
  Provided technical support for Comcast's TV, internet, and phone services. Assisted clients with order tracking, replacements, refunds, and customized shoe requests for Nike while supporting new agents with their inquiries.

• Booking Agent

  Virgin Australia · 2014 — 2015
  Handled flight bookings and hotel reservations for passengers, including cancellations, rescheduling, and addressing customer-related needs.

• Bachelor of Science in Tourism Management

  Far Eastern University · 2011 — 2014
• High School

  St. Lasalle of QC · 2006 — 2011