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Jay B. — Senior Technical Support Team Lead from Philippines

Jay B.

Senior Technical Support Team Lead

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jay Bryan A. is an accomplished professional with extensive experience in healthcare and business process outsourcing. He began his career at Corporate Medical Check Up Specialty Clinic as a Staff Nurse, Encoder, and Assistant Medtech, providing clinical assistance and supporting administrative tasks. Jay Bryan transitioned to the technology sector with Stream Global Services as a Technical Support Professional for a computer account, where his expertise in computer hardware servicing and troubleshooting was utilized. At Concentrix CVG Phils, he advanced from Technical Support Associate to Team Leader, overseeing support operations in the IT and customer service domain for over 14 years. He is recognized for his strong command of Microsoft Excel, Microsoft SharePoint, and technical support functions, as well as a proven track record of driving team success and employee development within the BPO industry.

Experience

  • Team Leader

    Concentrix CVG Phils · 2015 — 2026
    Oversaw a technical support team, managed workflow and handled responsibilities related to staff supervision for the program.
  • Technical support associate

    Concentrix CVG Phils · 2012 — 2015
    Supported customers by providing technical assistance as part of a computer account at a business process outsourcing company.
  • Technical support professional for a computer account

    Stream Global Services · 2011 — 2012
    Delivered technical support for a computer account, addressing client concerns related to computer systems.
  • Company Staff Nurse/ Encoder/ Assistant Medtech/ Flexible Liaison

    Corporate Medical Check Up Specialty Clinic · 2010 — 2011
    Handled duties as staff nurse and encoder, provided support as assistant medtech and liaison in a medical clinic environment.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    AMA SCHOOL OF MEDICINE · 2005 — 2009
  • Bachelor in Computer Science
    UNIVERSITY OF SANTO TOMAS · 2003 — 2005

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