Jay A.
Process Executive
Open to offersNew to PlatformAbout
Jay Arnel J. is a proven Customer Service and Chat Support Representative with four years of experience supporting industries such as telecommunications, property management, financial technology, and digital marketing. At Cognizant, Jay Arnel J. provided property management support, specializing in guiding managers through the AppFolio platform and IRS tax form processing. At Accenture, he delivered L1 technical support and managed an average of 80 daily calls for a UK telecommunications client, meeting key NPS and AHT targets. At Awesome OS, he handled up to four simultaneous chats to resolve complex financial app issues. Earlier, at Alorica, he supported warranty plans and homeowner coverage inquiries with high call volumes, and as a Sales Qualifying Specialist at Ad Media Solution, he generated leads for U.S. business owners seeking website improvement, contributing to SEO-focused sales. Jay Arnel J.’s expertise includes Salesforce, Avaya, and customer service platforms like Intercom and Slack.
Experience
Process Executive
Cognizant · 2025 — 2026Supported property management by assisting managers with AppFolio's platform, guiding them in setting up accounting portfolios, conducting workflow demonstrations through virtual sessions, and resolving navigation dilemmas. Provided step-by-step support and escalated issues as necessary, including helping clients with their 1099 IRS tax forms.Customer Service Representative
Accenture · 2023 — 2025Managed an average of 80 calls daily, delivering L1 technical support and account assistance for a telecommunications firm in the United Kingdom. Achieved required NPS and AHT metrics.Chat Support Representative
Awesome OS · 2021 — 2022Handled up to 4 simultaneous chat sessions, providing real-time support related to financial concerns and app functionalities. Addressed issues regarding budgeting, saving, investing, and account management while ensuring high customer satisfaction through tailored service.Customer Service Representative
Alorica · 2021 — 2021Processed an average of 150 calls each day, focusing on interpreting warranty plans and evaluating homeowners' coverage. Contributed to customer retention initiatives while maintaining a consistent average of 4 calls per hour.Sales Qualifying Specialist
Ad Media Solution · 2020 — 2021Identified U.S.-based business owners who required website development or enhancements. Generated around 4 leads monthly and contributed up to $1,000 in sales per lead through SEO-centric outreach.
Skills & Expertise
Education
- Bachelor of Arts in English (Undergraduate)Goldenstate College of Koronadal · 2019 — 2020
- Humanities and Social SciencesLibertad National High School · 2018 — 2019
- Junior High SchoolBagong Silangan High School · 2016 — 2017
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