Jay J.

Jay Jay D. E. is an accomplished professional with an extensive background in customer service and administrative roles. With a Bachelor's degree in Elementary Education from Western Mindanao State University, Jay Jay began his career as a Grade School Teacher at the Church of Nazarene, where he enriched the educational experiences of children using collaborative and creative teaching methods. Transitioning into the corporate sector, he served as a Customer Service Representative at Convergys and Sutherland, where his responsibilities included managing customer accounts, handling complaints, and ensuring timely delivery of products. Later, at Forward BPO in Cebu, he expanded his expertise to Email and Chat Support, guiding customers through online learning platforms and training courses. Currently, as an Administrative Officer at SSG in Cebu, he is instrumental in processing group bookings, managing invoicing with Xero, and overseeing certificate issuance. Jay Jay is proficient in various tools such as MS Excel, MS Word, and CRM platforms like Hubspot and Salesforce.