Jay M.

Jay M. is a seasoned Operations and Workforce Management Specialist with over a decade of experience in managing critical back-office functions in diverse sectors, including the NDIS administration and hospitality. Currently serving as an NDIS Administrator at Care n Help, Jay is responsible for overseeing the daily operations within ShiftCare, ensuring the accuracy of support worker profiles, and preserving the confidentiality of client documentation. His role includes rigorous compliance tracking, real-time shift roster adherence, and quick resolution of scheduling discrepancies through direct communication with staff. His proficiency in Power BI, advanced Excel, and web scraping supports operational reporting and strategic decision-making. Previously, Jay excelled as a Senior Training Coordinator at Afni Philippines, where he partnered with executive leaders to enhance training metrics and conducted comprehensive data analyses to optimize strategic workforce planning. With a strong backdrop in hospitality management, Jay’s skills extend to team leadership, regulatory compliance, and cost control, fostering an adaptable, data-driven approach to problem-solving.